Sophos Off Campus Drive 2024: Sophos a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Sophos Customer Care Support for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Sophos off campus drive 2024. Interested and eligible candidates can read more details below.

About Sophos:

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI.

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Sophos Off Campus 2024:

Company Name Sophos
Post Name Customer Care Support 
Expected Salary up to ₹3-6 LPA *
Job Location Bangalore/Ahmedabad/Work From Home
Experience Freshers/Experience 
Batch 2024 and before
Last date to apply Apply ASAP

Sophos Off Campus Responsibilities:

  • Works closely with the Technical Support Engineers, Sales Ops, Licensing Team, and regional counterparts.
  • Supports Team Leaders across the business/department.
  • Reports to Customer Care Manager.
  • Provide assistance to Sophos customers, prospects and partners by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call time and call wait times, with a focus on high quality, accuracy and customer satisfaction.
  • Document and record all activity and communication with customers over telephone and email according to departmental standards of quality.
  • Record all activity in the department’s call logging system, updating cases every day in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customers.
  • Handling customer complaints and escalations in a professional and helpful manner.
  • Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores.
  • Answer questions as well as ask questions to obtain full understanding of what information is being requested.
  • Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles / known issues and provide information requested or ascertain who best can provide the information and route the request to the proper person.
  • Adhere to Sophos Support Services best practices.
  • Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.
  • Provide customer service to Sophos customers via either office based or on call (mobile phone) support at weekends and holidays as per the department’s on-call schedule.
  • Accepting assignments with open, cooperative, positive and team-oriented attitudes.
  • Actively contributing to the development of new or changed processes and procedures.
  • Partnering closely with peers, building co-operation and co-ordination of teams and functions to ensure a customer focused view is taken at all times.

Sophos Off Campus Eligibility Criteria:

  • Any Graduate.

Preferred skill:

  • Ability to look for new/better ways to improve customer interactions and experiences.
  • Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
  • Desire to act in the best interest of the customer.
  • Tailor communication style to adapt to various customer requirements.
  • Handle escalated calls while using good judgment to make sound recommendation.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.
  • Collaborative team player who helps builds team morale.
  • Positive and friendly demeanour.
  • Working within a matrix structure, working with peers and senior members of the Technical Support Team alongside other departments within Sophos.
  • Experience in handling customer inquiries via email systems.

Click here for HR Interview Questions and Answers

Sophos off Campus Selection Process:

The Sophos selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Application: Candidates apply for positions through Sophos’s official website or other job portals.
  2. Resume Screening: Recruiters review submitted resumes to shortlist candidates who meet the job requirements.
  3. Online Assessment: Shortlisted candidates may be required to complete online assessments, which could include technical tests, aptitude tests, or coding challenges.
  4. Phone/Video Interview: Candidates who pass the online assessment may be invited for a phone or video interview. This interview is typically conducted by a recruiter or hiring manager and focuses on assessing the candidate’s skills, experience, and fit for the role.
  5. Technical Interview: Depending on the position, candidates may undergo one or more technical interviews. These interviews assess the candidate’s technical knowledge, problem-solving abilities, and understanding of relevant concepts.
  6. Behavioral Interview: Candidates may also participate in behavioral interviews to assess soft skills such as communication, teamwork, and problem-solving under pressure.
  7. Case Study/Presentation (if applicable): For certain roles, candidates might be asked to prepare and present a case study or project relevant to the position.
  8. On-site Interview (if applicable): In some cases, candidates may be invited for an on-site interview at one of Sophos’s office locations. These interviews involve meeting with team members, managers, and other stakeholders in person.
  9. Offer Extension: Candidates who successfully navigate the interview process may receive a job offer from Sophos. The offer typically includes details such as compensation, benefits, and start date.
  10. Acceptance and Onboarding: Upon accepting the offer, the candidate goes through the onboarding process, which includes completing necessary paperwork, learning about company policies, and getting familiar with the team and role.

Please note that the specific details of the Sophos selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Sophos ?

  • Industry leading healthcare
  • Educational resources
  • Savings and investments
  • Maternity and paternity leave
  • Opportunities to network and connect

How to Apply for Sophos Off Campus Drive 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.


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What is the role of a Customer Care Support at Sophos?

Customer Care Support at Sophos provides assistance to customers, prospects, and partners by answering telephone calls and replying to emails, focusing on high quality, accuracy, and customer satisfaction.

What is the expected salary for a Customer Care Support at Sophos?

The expected salary for a Customer Care Support at Sophos is up to ₹3-6 LPA*.

What are the eligibility criteria for the Sophos Customer Care Support position?

Any graduate can apply for the position.

What are the preferred skills for the Sophos Customer Care Support role?

Preferred skills include the ability to improve customer interactions and experiences, excellent listening and communication skills, desire to act in the best interest of the customer, and ability to handle escalated calls.

Is the Sophos Customer Care Support position open to freshers?

Yes, the position is open to both freshers and experienced candidates.

What is the selection process for the Sophos Customer Care Support position?

The selection process includes an application, online assessment, phone/video interview, technical interview, behavioral interview, case study/presentation, on-site interview, offer extension, acceptance, and onboarding.

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.