Sophos Off Campus 2024 | Customer Care Support | Apply Now

Sophos Off Campus Drive 2024: Sophos a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Sophos Customer Care Support for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Sophos off campus drive 2024. Interested and eligible candidates can read more details below.

Sophos Off Campus 2024:

Sophos Off Campus Responsibilities:

• Works closely with the Technical Support Engineers, Sales Ops, Licensing Team, and regional counterparts.
• Supports Team Leaders across the business/department.
• Reports to Customer Care Manager.
• Provide assistance to Sophos customers, prospects and partners by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call time and call wait times, with a focus on high quality, accuracy and customer satisfaction.
• Document and record all activity and communication with customers over telephone and email according to departmental standards of quality.
• Record all activity in the department’s call logging system, updating cases every day in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customers.
• Handling customer complaints and escalations in a professional and helpful manner.
• Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores.
• Answer questions as well as ask questions to obtain full understanding of what information is being requested.
• Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles / known issues and provide information requested or ascertain who best can provide the information and route the request to the proper person.
• Adhere to Sophos Support Services best practices.
• Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.
• Provide customer service to Sophos customers via either office based or on call (mobile phone) support at weekends and holidays as per the department’s on-call schedule.
• Accepting assignments with open, cooperative, positive and team-oriented attitudes.
• Actively contributing to the development of new or changed processes and procedures.
• Partnering closely with peers, building co-operation and co-ordination of teams and functions to ensure a customer focused view is taken at all times.

Sophos Off Campus Eligibility Criteria:

• Any Graduate.

Preferred skill:

• Ability to look for new/better ways to improve customer interactions and experiences.
• Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
• Desire to act in the best interest of the customer.
• Tailor communication style to adapt to various customer requirements.
• Handle escalated calls while using good judgment to make sound recommendation.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.
• Collaborative team player who helps builds team morale.
• Positive and friendly demeanour.
• Working within a matrix structure, working with peers and senior members of the Technical Support Team alongside other departments within Sophos.
• Experience in handling customer inquiries via email systems.

Click here for HR Interview Questions and Answers

Sophos off Campus Selection Process:

The Sophos selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Application: Candidates apply for positions through Sophos’s official website or other job portals.
2. Resume Screening: Recruiters review submitted resumes to shortlist candidates who meet the job requirements.
3. Online Assessment: Shortlisted candidates may be required to complete online assessments, which could include technical tests, aptitude tests, or coding challenges.
4. Phone/Video Interview: Candidates who pass the online assessment may be invited for a phone or video interview. This interview is typically conducted by a recruiter or hiring manager and focuses on assessing the candidate’s skills, experience, and fit for the role.
5. Technical Interview: Depending on the position, candidates may undergo one or more technical interviews. These interviews assess the candidate’s technical knowledge, problem-solving abilities, and understanding of relevant concepts.
6. Behavioral Interview: Candidates may also participate in behavioral interviews to assess soft skills such as communication, teamwork, and problem-solving under pressure.
7. Case Study/Presentation (if applicable): For certain roles, candidates might be asked to prepare and present a case study or project relevant to the position.
8. On-site Interview (if applicable): In some cases, candidates may be invited for an on-site interview at one of Sophos’s office locations. These interviews involve meeting with team members, managers, and other stakeholders in person.
9. Offer Extension: Candidates who successfully navigate the interview process may receive a job offer from Sophos. The offer typically includes details such as compensation, benefits, and start date.
10. Acceptance and Onboarding: Upon accepting the offer, the candidate goes through the onboarding process, which includes completing necessary paperwork, learning about company policies, and getting familiar with the team and role.

Please note that the specific details of the Sophos selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Sophos ?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.