Springworks Off Campus Recruitment has announced a job notification for the post of Customer Support Intern for the Work From Home, India locations. Any Graduate degree candidates can apply for off campus placements with Springworks. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.
About Springworks:
Calix cloud and software platforms enable communications service providers, or CSPs, of all sizes to innovate and transform their businesses. Our CSP customers are empowered to utilize real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers.
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Springworks Off Campus 2024:
| Company Name | Springworks |
| Post Name | Customer Support Intern |
| Expected Salary | up to ₹21K/Month * |
| Job Location | Work From Home |
| Experience | Freshers/Experience |
| Batch | 2024 and before |
| Website | Springworks.com |
| Last date to apply | Apply ASAP |
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Eligibility Criteria for Springworks Off Campus Drive 2024
Job Responsibilities:
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Handling customer queries and resolving issues related to products of Springworks.
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Being educated about product features, operations process, keep the relevant stakeholders updated on the feedback.
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Understanding products and services in detail to provide accurate information to customers.
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Problem-solving skills to effectively address and resolve customer issues.
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Exceptional communication skills to interact professionally with customers and team members.
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Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
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Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
Qualification required:
- Any Graduate from any stream.
Preferred skill:
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Experience in writing clear, concise and comprehensive test plans and test cases.
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Ability to collaborate with a cross-functional team in a fast-paced startup environment.
- Understanding and ability to execute backend testing (API Testing), frontend testing – Web apps, & Mobile Testing.
- Familiarity with tools like – Postman or Charles.
Benefits
- Work From Home Setup
- Health Insurance
- Workation allowance
- 30 Annual leaves
Selection Process: Springworks Off Campus 2024
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1st & 2nd week-
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Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
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Training on our products in detail and handling 10 insufficiency tickets per day.
3rd & 4th week-
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Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
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Getting to know the support function and the work, closing 50 tickets per day.
5th week-
- Handling insufficiency emails independently and clearing the emails from Team’s list.
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About Company / Benefits
- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free Tele doctor consultations with 15 different specialities for you and your family members.
- Learning & development budget ( Up to Rs. 21,000/-).
- Work from anywhere effortlessly with our remote setup perk: Rs. 25,000 for furniture and headphones.
- Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.
How to Apply for Springworks Off Campus Drive 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the role of a Customer Support Intern at Springworks?
The role involves handling customer queries, resolving product-related issues, educating customers about product features, and continuously improving the support process.
What qualifications are required for the Customer Support Intern position at Springworks?
Any graduate from any stream is eligible to apply.
What are the preferred skills for the Customer Support Intern position at Springworks?
Preferred skills include experience in writing clear test plans and cases, collaboration in a cross-functional team, and familiarity with tools like Postman or Charles.
What is the expected salary for a Customer Support Intern at Springworks?
The expected salary is up to ₹21,000 per month.
Is the Customer Support Intern position at Springworks open to freshers?
Yes, the position is open to freshers.
What are the key responsibilities of a Customer Support Intern at Springworks?
Responsibilities include handling customer queries, resolving product issues, educating customers about product features, and improving the support process.
What is the selection process for the Customer Support Intern position at Springworks?
The selection process includes training on communication and software usage, training on products, handling insufficiency tickets, and email handling.
Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.
