Brandwatch Off Campus Drive 2024: Brandwatch a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Brandwatch Customer Support Advisor for Work From Home. A student with having bachelor’s degree in various disciplines can apply for the Brandwatch off campus drive 2024. Interested and eligible candidates can read more details below.
About Brandwatch:
Brandwatch offers a world-class suite of connected products for collaborative social media teams. Build and scale the optimal strategy for your clients with intuitive, use-case-focused tools that everyone can master quickly.
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Brandwatch Off Campus 2024:
| Company Name | Brandwatch |
| Post Name | Customer Support Advisor |
| Expected Salary | up to ₹3.5 LPA * |
| Job Location | Work From Home |
| Experience | Freshers/Experience |
| Batch | 2024 and before |
| Website | Brandwatch.com |
| Last date to apply | Apply ASAP |
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Always read details carefully before applying.
Brandwatch Off Campus Responsibilities:
- Reply to customer inquiries via supported communication channels.
- Identify, replicate, and report validated product issues to the R&D team.
- Identify and log feature requests..
- Follow-up on customer inquiries upon issue resolution/feedback from R&D
- Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
- Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
- Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
- Escalate support cases based on severity levels and associated business risk assessments.
- Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests..
- Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members.
- Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments.
Brandwatch Off Campus Eligibility Criteria:
- Any Graduate from any stream.
Preferred skill:
- Adherence to Customer Support’s Service Level Agreement across all channels for customer inquiries
- Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
- Customer Satisfaction rating
- Your communication skills – both for internal entities and customer-facing
- Product knowledge
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Brandwatch off Campus Selection Process:
The Brandwatch selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Registration: Firstly, you need to register on the Brandwatch official website.
- Aptitude Test: Registered candidates will have to take an aptitude test, where their analytical and logical skills will be evaluated.
- Technical Interview: Candidates who clear the aptitude test will be called for a technical interview. This interview will focus on your technical knowledge and skills.
- HR Interview: Candidates who clear the technical interview will be called for an HR interview, where their communication skills and overall personality will be evaluated.
- Final Selection: Candidates who clear all the rounds will be offered a job at Brandwatch.
Please note that the specific details of the Brandwatch selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Brandwatch?
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Industry leading healthcare
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Educational resources
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Savings and investments
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Maternity and paternity leave
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Opportunities to network and connect
How to Apply for Brandwatch Off Campus Drive 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the role of a Customer Support Advisor at Brandwatch?
As a Customer Support Advisor at Brandwatch, you will be responsible for replying to customer inquiries, identifying and reporting product issues, logging feature requests, providing outstanding service to customers, and maintaining an overview of support tickets.
What are the key responsibilities of a Customer Support Advisor?
Key responsibilities include replying to customer inquiries, identifying product issues, logging feature requests, providing outstanding service, taking ownership of support tickets, maintaining an overview of cases, escalating support cases, and updating the internal knowledge base.
What are the eligibility criteria for the Customer Support Advisor role at Brandwatch?
The eligibility criteria include being a graduate from any stream and having skills such as adherence to customer support SLAs, support quality metrics, strong communication skills, and product knowledge.
What are the preferred skills for the Customer Support Advisor role?
Preferred skills include adherence to SLAs, support quality metrics, customer satisfaction rating, strong communication skills, and product knowledge.
What is the selection process for the Customer Support Advisor role at Brandwatch?
The selection process includes registration, an aptitude test, a technical interview, an HR interview, and final selection.
Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.
