American Express Recruitment drive 2025 | Customer Service Associate

American Express Recruitment Drive 2025 has announced a new job opening for the position of Customer Service Associate at American Express. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Customer Service Associate. All the necessary details about American Express Recruitment Drive 2025, including job responsibilities, eligibility criteria, and the application process is given below. 

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American Express Recruitment Drive 2025:

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American Express Recruitment Drive 2025 Job Description:

American Express is hiring candidates for the post of Customer Service Associate.

American Express Recruitment Drive 2025 Job Responsibilities:

• Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
• Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
• Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
• Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
• Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.

American Express Recruitment Drive 2025 Eligibility Criteria:

• Graduate Degree can apply.

American Express Recruitment Drive Preferred skill:

• Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction. 
• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations. 
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call. 
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy. 
• Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. 
• Driven to please by providing the ultimate experience for our Card Members on every interaction. 
• Timeliness and reliability

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