Cloudera Off Campus Recruitment has announced a job notification for the post of Customer Operations Engineer for the Bengaluru/Chennai(Work From Home), India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with Cloudera. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.
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Cloudera Off Campus drive 2023:
| Company Name | Cloudera |
| Post Name | Customer Operations Engineer |
| Salary | up to ₹14 LPA* (Glassdoor) |
| Experience | Fresher/Experienced |
| Job Location | Bengaluru/Chennai(Work From Home) |
| Batch | 2023/22/21/20/19/18 |
| Website | www.cloudera.com |
| Last Date | ASAP |
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Eligibility Criteria for Cloudera Off Campus Drive 2023
Job Responsibilities:
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Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
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Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
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Learning new technology and soft skill sets.
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Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.
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Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
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Providing proactive support through the authoring of Knowledge Base articles and Community posts.
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Document and track customer interactions, issues, and resolutions using our support ticketing system.
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Participate in occasional weekend and holiday on-call roster.
Qualification required:
- Bachelor’s or Master’s degree Degree.
Preferred skill:
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Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.
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Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.
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Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers.
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Customer-focused mindset with a dedication to delivering exceptional service.
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Experience with support ticketing systems.
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Willingness to continuously learn and stay updated on new technologies and industry trends.
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Familiarity with operating systems (Windows, Linux, macOS) and networking concepts.
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Strong understanding of Linux, DataBase, or programming concepts.
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Hadoop stack knowledge – HDFS, Hive, Impala – is a plus.
Selection Process: Cloudera Off Campus 2023
- Application Screening
- Online Assessment
- Technical Interviews
- HR Interview
- Final Selection
About Cloudera:
Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization.
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Candidates are advised to apply as soon as possible before the application link expires.
How to Apply for Cloudera Off Campus 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
What is the role offered by Cloudera and what is its nature?
The role is "Customer Operations Engineer," involving providing remote technical support and operational guidance to customers, both internal and external.
What is the expected salary for the Customer Operations Engineer position at Cloudera?
The salary is up to ₹14 lakh per annum, as per Glassdoor.
Is prior work experience required for the Customer Operations Engineer role at Cloudera?
Prior work experience is preferred, but both freshers and experienced individuals can apply.
Where is the job location for the Customer Operations Engineer position?
The job is based in either Bengaluru or Chennai, with the option for remote work.
What academic qualification is required for the Customer Operations Engineer role at Cloudera?
A Bachelor's or Master's degree is required for the Customer Operations Engineer role at Cloudera.
What are the key responsibilities of a Customer Operations Engineer at Cloudera?
Responsibilities encompass technical support, issue resolution, cross-team collaboration, managing expectations, crafting knowledge base content, tracking interactions, on-call participation, and fostering continuous learning.
What technical skills are preferred for candidates applying to the Customer Operations Engineer role at Cloudera?
Preferred skills encompass robust technical aptitude, problem-solving proficiency, experience in support or akin roles, effective communication, customer focus, OS/network familiarity, and Linux, database, or programming knowledge.
