Deloitte Recruitment drive 2024: Deloitte is hiring Technical Support Analyst through off campus Placement for Bangalore. A student from various disciplines can apply for the Deloitte off campus drive 2024. Interested and eligible candidates can read more details below.
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities.
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Deloitte Recruitment 2024:
|Post Name||Technical Support Analyst|
|Salary||up to ₹9 LPA *|
|Batch||2024 and before|
|Last date to apply||Apply ASAP|
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Always read details carefully before applying.
Deloitte Recruitment Responsibilities:
- Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
- Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement.
- Work with product and development teams to troubleshoot application issues and resolve issues.
- Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
- Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
- Maintain quality service by establishing and enforcing organizational standards and policies.
- Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.
- Ability to work flexible shifts including some holidays and weekends.
- Ability to travel as needed (less than 10%)
- Perform other duties as assigned.
- Adhering to SLAs like response time of an email & chat.
- ASA for calls & etc.Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
- Client value addition, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non-Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from the client organization
- Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
Provision user accounts for external (non-Deloitte) client users
- Have a passion on technical knowledge learning and be a quick learne
Deloitte Off Campus Eligibility Criteria:
- Bachelor’s degree in computer science, computer engineering, or related field.
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office applications
- ServiceNow experience preferred.
- Azure experience preferred.
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Good Team Player
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Deloitte Selection Process:
The Deloitte selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Online Application: The process begins with candidates submitting their applications through Deloitte official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
- Resume Screening: The Deloitte recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
- Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
- Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
- Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
- Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
- Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
- Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in Deloitte onboarding process. This includes orientation, training, and integration into the team.
Please note that the specific details of the Deloitte selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Deloitte?
Industry leading healthcare
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Opportunities to network and connect
How to Apply for Deloitte Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
What is the role of a Technical Support Analyst at Deloitte?
The Technical Support Analyst at Deloitte is responsible for managing premium-level Tax Application Support through various channels, troubleshooting application issues, and ensuring client satisfaction.
Is this position open to both freshers and experienced candidates?
Yes, the position is open to both freshers and experienced candidates.
What is the salary range for the Technical Support Analyst role at Deloitte?
The expected salary for the Technical Support Analyst role at Deloitte can go up to ₹9 LPA.
What educational qualification is preferred for this position?
A Bachelor’s degree in computer science, computer engineering, or a related field is the preferred educational qualification.
What are the key responsibilities of a Technical Support Analyst at Deloitte?
Responsibilities include managing Tax Application Support, troubleshooting issues, monitoring queues, attending support meetings, and adhering to SLAs.
What are the preferred skills for this role?
Preferred skills include excellent customer service, proficiency in spoken English, proficiency in MS-Office applications, ServiceNow and Azure experience, exposure to application support, ITIL framework, excellent written and verbal skills, customer service experience, multi-tasking, and being a good team player.
What is the Deloitte selection process for the Technical Support Analyst position?
The selection process includes online application, resume screening, online assessments, phone screening, technical interviews, offer, background check, and onboarding.