PhonePe Recruitment freshers For Quality Specialist |Apply Now!

PhonePe Recruitment has announced a job notification for the post of Quality Specialist for the Bengaluru, Karnataka, India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with PhonePe. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

PhonePe Recruitment Drive 2023:

Job Responsibilities:

• Interpret and implement Quality Assurance/Quality Management programs
•  Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
•  Perform Quality audits and devise procedures and directions for recording and reporting this data
• Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)

Qualification required:

• Requires Bachelors/master’s degree from any stream.

Preferred skill:

• Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
• Derive themes and insights basis audits completed that can translate into actionable process improvement items
• Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
• Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill.

Selection Process: Caterpillar Recruitment 2023

1. Application Screening
2. Online Assessment
3. Technical Interviews
4. HR Interview
5. Final Selection

About PhonePe:

PhonePe is India’s leading digital payments platform with over 400 million+ registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with.