Teleperformance Careers Recruitment Job Opportunity is hiring for the post of Quality Analyst. A student from various disciplines can apply for the Teleperformance Careers recruitment drive 2023. Interested and eligible candidates can read more details below
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Teleperformance Careers 2023:
| Company Name | Teleperformance |
| Post Name | Quality Analyst |
| Salary | up to ₹30K / Month* |
| Experience | 0-2 yr |
| Job Location | Work From Home |
| Batch | 2023/22/21/20/19/18/17 |
| Website | www.teleperformance.com |
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Teleperformance Careers Job Description:
Teleperformance is hiring candidates for the post of Quality Analyst.
Teleperformance Careers Job Responsibilities:
- Monitor the calls of each advisor and provide immediate feedback to them in case of critical and non-critical errors
- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly and monthly reports submitted to the quality assurance supervisor
- Responsibility to meet quality related service level monthly
- Monitor calls to ensure client standards are maintained
- Provide regular feedback to team members regarding the performance of the team and any issue that needs escalation
- Work together as a team and achieve the targets set by clients
- Need to be flexible and motivate the team at regular intervals.
Teleperformance Careers Eligibility Criteria:
- 12th pass/Any Graduate from any stream.
Preferred skill:
- Good analytical skills.
- Ability to do multi-task.
- Ability to work well in and promote a team environment.
- People Management skills.
- Good communication skills are required.
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About Teleperformance :
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
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How to Apply for Teleperformance career Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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Teleperformance Careers Recruitment 2023 – Frequently Asked Question
What is the salary range for the Quality Analyst position at Teleperformance?
The expected salary can go up to ₹30,000 per month, as mentioned in the job posting.
What is the job location for the Teleperformance Quality Analyst position?
The job location is Work From Home, indicating the opportunity for remote work.
What skills are preferred for the Quality Analyst position?
Preferred skills include good analytical skills, multi-tasking ability, teamwork, people management skills, and strong communication skills.
What qualifications are required for the Teleperformance Quality Analyst role?
Candidates should have at least a 12th pass or any graduate degree from any stream.
Is prior experience required for the Quality Analyst role at Teleperformance?
No, the position is open for candidates with 0-2 years of experience, including freshers.
What are the main responsibilities of a Quality Analyst at Teleperformance?
The main responsibilities include monitoring advisor calls, providing feedback, evaluating contact handling, reporting performance, meeting quality service levels, and ensuring client standards are maintained.
