Zensar Recruitment has announced a job notification for the post of Service Desk for the Hyderabad, India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with Zensar. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

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Zensar Recruitment Drive 2023:

Company Name Zensar Recruitment
Post Name Service Desk 
Salary up to ₹7 LPA* 
Experience Fresher/Experienced
Job Location Hyderabad
Website www.zensar.com
Last Date ASAP

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Eligibility Criteria for Zensar Recruitment Drive 2023

Job Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

Qualification required:

  • Requires Bachelors / master’s degree from any stream.

Preferred skill:

  • Preferred min. 1 years of experience in Service Industry.
  • ITIL v3/v4 Foundation certified.
  • General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
  • Proficient in handling customer queries across the globe (primarily United States
  • Exceptional written, verbal communication skills
  • Unparalleled Listening and Comprehension capabilities
  • Proven service industry front line experience with handling high value/critical customers
  • Ability to keyboard to capture important details on a call for documentation
  • Willing to work in 24/7 environment
  • Knowledge in Service Desk tools like Service Now
  • Knowledge and understanding of basic hardware, software and networking.

Selection Process: Zensar Recruitment 2023

  1. Application Screening
  2. Online Assessment
  3. Technical Interviews
  4. HR Interview
  5. Final Selection

About Zensar:

We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions and commitment to client success at Zensar, you can help clients achieve new thresholds of performance.

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    Candidates are advised to apply as soon as possible before the application link expires.

    How to Apply for Zensar Recruitment 2023?

    To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

    1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
    2. Click on “Apply”.
    3. If you have not registered before, create an account.
    4. After registration, log in and fill in the application form with all the necessary details.
    5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
    6. Verify that all the details entered are correct.
    7. Submit the application form after verification.

    If you face any issues while applying. Do let us know in the comment section.

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    What is the salary range for Service Desk position?

    The salary range for Service Desk position is up to ₹7 LPA*.

    Is this position open to both freshers and experienced candidates?

    Yes, it is open to both fresher and experienced candidates.

    What qualifications are required for Service Desk position?

    A Bachelor's or Master's degree from any stream is required for Service Desk position.

    What are the main responsibilities of a Service Desk employee at Zensar?

    Responsibilities include customer support, issue resolution, documentation, remote infrastructure support, collaboration, customer advocacy, and direct technical assistance.

    What are the preferred skills for this position?

    Preferred skills: 1+ year service industry experience, ITIL v3/v4 certified, Win10 and core app awareness, strong communication, handling high-value customers, Service Desk tools knowledge.

    What is the selection process for Zensar Recruitment?

    The selection process includes application screening, online assessment, technical interviews, HR interview, and final selection.