Citi Off Campus Drive 2024: Citi a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Citi Chat Operations Officer for Pune Office. A student with having bachelor’s degree in various disciplines can apply for the Citi off campus drive 2024. Interested and eligible candidates can read more details below.

About Citi:

Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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Citi Off Campus 2024:

Company Name Citi
Post Name Chat Operations Officer
Expected Salary up to ₹6 LPA *
Job Location Pune
Experience Freshers/Experience 
Batch 2024 and before
Last date to apply Apply ASAP

Citi Off Campus Responsibilities:

  • Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Follow-up on all customer requests via chat and email
  • Maintains detailed knowledge of product and service offerings to customers
  • Analyzes risk areas and identify solutions to meet customer’s needs
  • Ensuring Information security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments/projects as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers
  • Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints.

Citi Off Campus Eligibility Criteria:

  • Overall 0 – 3  years of relevant experience
  • Sound presentation and analytical skills
  • Strong problem solving skills and detail-oriented
  • Graduate in any stream, masters degree is not a mandate

Preferred skill:

  • Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Persuasiveness and a willingness to resolve customer queries
  • Prior experience working in a customer service/customer support space for international market is highly preferred.
  • Prior experience in email/chat process highly preferred
  • Experience working in a retail banking space is highly preferred.

Click here for HR Interview Questions and Answers

Citi off Campus Selection Process:

The Citi selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Application: Candidates can apply for open positions through Citi’s official careers portal, job boards, or recruitment platforms. They may need to submit their resume, cover letter, transcripts, and any other required documents.
  2. Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their qualifications, experiences, and alignment with the job requirements.
  3. Online Assessment: Shortlisted candidates may be required to complete online assessments, which could include aptitude tests, psychometric assessments, or situational judgment tests.
  4. Initial Interview: Candidates who pass the initial screening may be invited for an initial interview. This interview could be conducted over the phone or through video conferencing and may focus on assessing the candidate’s background, skills, and fit for the role.
  5. Technical Interviews (if applicable): For technical positions or specialized roles, there may be one or more rounds of technical interviews. These interviews assess the candidate’s knowledge, problem-solving abilities, and skills relevant to the job. They may include discussions about specific technologies, financial products, or regulatory frameworks.
  6. Behavioral Interviews: Behavioral interviews assess candidates’ interpersonal skills, leadership potential, and fit with Citi’s culture. Candidates may be asked about past experiences, challenges they’ve faced, and how they’ve demonstrated specific competencies.
  7. Case Interviews (for Consulting or Analytical Roles): Case interviews may be conducted for consulting or analytical roles to evaluate candidates’ ability to analyze complex business problems, develop solutions, and communicate their findings effectively.
  8. Assessment Center (if applicable): Some candidates may be invited to an assessment center, where they participate in group exercises, case studies, and additional interviews. This helps Citi assess candidates’ teamwork, problem-solving abilities, and leadership potential in a simulated work environment.
  9. Final Interview: Successful candidates from earlier rounds may be invited for a final interview. This could involve discussions with senior executives, hiring managers, or key decision-makers within Citi to assess the candidate’s suitability for the role.

Please note that the specific details of the Citi selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Citi?

  • Industry leading healthcare
  • Educational resources
  • Savings and investments
  • Maternity and paternity leave
  • Opportunities to network and connect

How to Apply for Citi Off Campus Drive 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.


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What is the role of a Chat Operations Officer at Citi?

The role involves utilizing the chat platform to respond to service inquiries from customers, providing comprehensive resolutions to complaints/queries, following up on customer requests via chat and email, maintaining detailed knowledge of products and services, analyzing risk areas, ensuring information security, and teaching customers how to self-service through the internet website.

What is the expected salary for a Chat Operations Officer at Citi?

The expected salary for a Chat Operations Officer at Citi is up to ₹6 LPA.

Is prior experience required for the Chat Operations Officer role at Citi?

Overall 0-3 years of relevant experience is preferred.

What are the preferred skills for the Chat Operations Officer role at Citi?

Preferred skills include excellent PC and keyboarding skills, good verbal and written communication skills, analytical skills, customer service orientation, attention to detail, persuasiveness, and prior experience working in a customer service or customer support space, especially for international markets and in email/chat processes.

What is the educational requirement for the Chat Operations Officer role at Citi?

A graduate in any stream is required, and a master's degree is not mandatory.

What is the selection process for the Chat Operations Officer position at Citi?

The selection process includes application submission, resume screening, online assessment, initial interview, technical interviews, behavioral interviews, case interviews, assessment center, and final interview.

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.