Flex Off Campus Hiring IT Consultant 2024 | Apply Now!

Flex Careers 2024: Flex a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Flex Consultant for Coimbatore/Chennai Office. A student with having bachelor’s degree in various disciplines can apply for the Capital One off campus drive 2024. Interested and eligible candidates can read more details below.

Flex Careers 2024:

Flex Careers 2024 Responsibilities:

• P1 Incident Management: Manage Services Outages for Flex.
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
• Responsible for communicating with the Incident Process Owner
• Point of contact for all Major Incidents
• Responsible for the effective implementation of the process “Incident Management” and carries out the respective reporting procedure.
• Represent the first stage of escalation for Incidents
• Monitor the incidents to ensure that the Service Level Agreement are respected
• Identify, initiate, schedule, and conduct incident reviews
• Ensure the closure of all resolved and end-user confirmed Incident records
• Prepare and publish 8D reports.
• Build close relationships with Flex IT Service Owners and business/operations to ensure positive user experience in the consumption of all IT services
• Liaise with internal and external IT partner to ensure that gaps in the customer experience –irrespective of where they occur in the journey – are plugged
• Drive and promote customer self-service and automation of routine service requests
• Customer Satisfaction: Ensure a high level of customer satisfaction by addressing customer feedback, managing escalations, and implementing improvements based on customer needs.
• Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams
• Conduct service performance review with IT service owners to maintain service excellence culture
• Regular communication with internal stakeholder such service owners and senior IT leader to identify gaps and opportunities

Flex Careers 2024 Eligibility Criteria:

• Any Bachelor’s / Master’s Degree with 5+yrs of experience in IT.
• Minimum 3 to 4 Yrs of experience in IT Infrastructure and support roles.

Preferred skill:

• Knowledge of IT Infrastructure and Applications
• Ability to give instructions to a non-technical audience
• Excellent relationship, negotiation, stakeholder management and facilitation skills
• Leadership skills, ability to motivate people
• Self-motivated, organized, and able to meet deadlines
• Customer-service oriented with a problem-solving attitude
• Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes
• Experience with ServiceNow
• Energetic, innovative, and forward thinking
• Excellent verbal and written communication

Click here for HR Interview Questions and Answers

Flex off Campus Selection Process:

The Flex  selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Flex official careers website. Providing accurate and comprehensive information on your resume and application is essential.
2. Resume Screening: The Flex recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities
5. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the Flex onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Flex selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Flex?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.