Postman Job Opportunity is hiring for the post of Customer Support Intern. A student from various disciplines can apply for Postman off-campus recruitment drive 2022. Interested and eligible candidates can read more details below 

Postman Recruitment 2022:

Company NamePostman
Post NameCustomer Support Intern
Salary₹ 20K -30K /Month*
Experience0-2 yr
Job LocationWork from Home
Batch2022/21/20/19/18/17

Job Description:

Postman is hiring candidates for the post of Customer Support Intern.

Job Responsibilities:

  • Manage a queue of non-technical support tickets
  • Prioritize issues based on severity and customer impact
  • Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
  • Triaging of Sales leads, Security, Legal and other inquiries to different internal teams
  • Handle payments, refunds, credits and other sensitive customer requests 
  • Collaborate with many cross-functional organizations daily
  • Raise product bugs to relevant teams
  • Participate in our 24/7 global coverage plan

Eligibility Criteria:

  • Any Degree From any stream

Preferred skill:

  • Excellent written and verbal communication skills
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Comfortable working on saturday and sunday as this is a weekend support position
  • Good composition skills – ability to compose grammatically correct and concise written response
  • Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)
  • Hands on experience with Zendesk, Salesforce, JIRA is a positive
  • Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help
  • An ability to adapt to rapidly-changing environments and processes

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Note: This is a paid internship for 6 months with a possibility of conversion to a full time job

About Postman:

Postman is an API platform for building and using APIs. Postman simplifies each step of the API lifecycle and streamlines collaboration so you can creat.

How to Apply for Postman Recruitment 2022?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

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