Rockwell Automation Recruitment drive 2024:Rockwell Automation is hiring Technical Support Representative through off campus Placement for Pune. A student from various disciplines can apply for the Rockwell Automation off campus drive 2024. Interested and eligible candidates can read more details below.

About Rockwell Automation:

At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. Throughout the world, our flagship Allen-Bradley and Rockwell Software product brands are recognized for innovation and excellence.

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Rockwell Automation Recruitment 2024:

Company Name Rockwell Automation
Post Name Technical Support Representative
Salary up to ₹8.5 LPA *
Experience 2+ yrs
Job Location Pune
Last date to apply Apply ASAP

Rockwell Automation Recruitment Responsibilities:

  • Diagnosing difficult EDI issues with complex PLEX ERP software configurations
  • Researching the ERP database to understand problems, using SQL for queries.
  • Researching the EDI raw file to understand problems, using XML and raw EDI UI tools.
  • Gather information, research, and manage user support requests.
  • Escalate requests, as needed, in a timely fashion and to the correct product team.
  • Manage work queues within Service Cloud to comply with Service Level commitments.
  • Manage timelines and deliverables with internal departments and customers.
  • Provide functional and technical guidance to customers on new enhancements, modules, and features.
  • Advise customers about available service(s) and assess customer needs.
  • Utilize and enhance Knowledge Management System
  • Build formal and informal relationships with customers and internal team members such as sales, development, analyst, etc.

Rockwell Automation Off Campus Eligibility Criteria:

  • Minimum of 2 years of previous technical support service experience within a highly technical environment or a bachelor’s degree in a STEM major (Science, Technology, Engineering or Mathematics).

    Preferred skill:

    • EDI knowledge preferred.
    • Experience using or supporting an ERP/MRP system desired.
    • Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
    • Proficiency in MS Office, with an emphasis on Excel
    • Ability to read and understand SQL queries/XML translation tools.
    • Proficient English language communication skills (written and verbal).

    Click here for HR Interview Questions and Answers

    Rockwell Automation Selection Process:

    The Rockwell Automation selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

    1. Online Application: Start by visiting the Rockwell Automation careers website and searching for suitable job openings. Complete an online application form, providing your personal details, educational background, work experience, and other relevant information.

    2. Resume/CV Review: The HR team or recruiters will review your resume and application to assess your qualifications and experience.

    3. Initial Screening: You may undergo an initial screening process, which could include a brief phone or video interview. This may assess your general fit for the role and the organization.

    4. Assessment Tests: Depending on the position, you might be asked to complete online assessments or tests to evaluate your skills, aptitude, or technical knowledge.

    5. Technical Interview: For roles that require technical expertise, you may have one or more technical interviews. This could involve discussing your past projects, problem-solving exercises, or technical assessments.

    6. Behavioral Interview: Expect a behavioral interview, where you may be asked about your work style, problem-solving approach, and how you handle various situations. This helps assess your compatibility with the company culture.

    7. Panel Interview: In some cases, there might be a panel interview with multiple interviewers, including managers, team members, and HR representatives.

    8. Reference Checks: Rockwell Automation may conduct reference checks to verify your employment history and qualifications.

    9. Background Check: A background check may be performed to verify your criminal record, education, and other relevant information.

    10. Job Offer: If you successfully pass all stages of the selection process, you may receive a job offer. This will include details about the position, salary, benefits, and other terms of employment.

    Please note that the specific details of the Rockwell Automation selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

    Why Join Rockwell Automation?

    • Industry Leadership
    • Innovative Technologies
    • Global Presence
    • Commitment to Sustainability
    • Employee Benefits
    • Social Responsibility
    • Career Advancement Opportunities

    How to Apply for Rockwell Automation Recruitment 2023?

    To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

    1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
    2. Click on “Apply”.
    3. If you have not registered before, create an account.
    4. After registration, log in and fill in the application form with all the necessary details.
    5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
    6. Verify that all the details entered are correct.
    7. Submit the application form after verification.

    If you face any issues while applying. Do let us know in the comment section.


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    What is the role of a Technical Support Representative at Rockwell Automation?

    The role involves diagnosing difficult EDI issues with complex PLEX ERP software configurations, researching ERP databases using SQL queries, managing user support requests, and providing functional and technical guidance to customers.

    Is a bachelor’s degree required for this role?

    A bachelor’s degree in a STEM major is mentioned as one of the eligibility criteria.

    What skills are preferred for this role?

    Preferred skills include EDI knowledge, experience with ERP/MRP systems, troubleshooting customer escalations, proficiency in MS Office, and the ability to read and understand SQL queries/XML translation tools.

    What are the key responsibilities of a Technical Support Representative?

    Responsibilities include diagnosing EDI issues, researching ERP databases, managing support requests, escalating issues when necessary, and providing guidance on new enhancements and features.

    What is the overall selection process at Rockwell Automation?

    The selection process includes an online application, resume/CV review, initial screening, assessment tests, technical and behavioral interviews, panel interviews, reference checks, background checks, and a job offer.