Tech Mahindra Off Campus Hiring Associate Customer Support | Apply Link!

Tech Mahindra Recruitment drive 2024: Tech Mahindra is hiring Associate Customer Support through off campus Placement for Bangalore. A student from various disciplines can apply for the Tech Mahindra off campus drive 2024. Interested and eligible candidates can read more details below.

Tech Mahindra Recruitment 2024:

Tech Mahindra Recruitment Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Tech Mahindra Off Campus Eligibility Criteria:

• Bachelor’s degree from any stream

Preferred skill:

• Team player and quick learner
• Good Communication- Verbal and Non Verbal skills
• Multi-Tasking
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets.
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
• International Non-voice Process.
• 24/7 shift (Graveyard shift included)
• 5 Days work (2 Days rotational off)
• Completely Work from Office
• Office is in Bahadurpally, Hyderabad

Click here for HR Interview Questions and Answers

Tech Mahindra Selection Process:

The Tech Mahindra selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Tech Mahindra official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
2. Resume Screening: The Genesys recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
5. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
6. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
7. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
8. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in Tech Mahindra onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Tech Mahindra selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Tech Mahindra?

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect