Wipro has announced a job notification for the post of IT Service Desk . A student from any discipline can apply for Wipro Recruitment 2023. Interested and eligible candidates can read more details below
About Wipro:
Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents.
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Wipro Recruitment 2023:
| Company Name | Wipro |
| Post Name | IT Service Desk |
| Salary | 3.6 LPA* |
| Experience | Freshers |
| Job Location | Pune |
| Batch | 2017/18/19/20/21/22 |
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Job Description:
Wipro is hiring candidates for the post of IT Service Desk.
Job Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Eligibility Criteria:
- Any Graduate from any stream
Preferred skill:
- Team player and quick learner
- Good Communication- Verbal and Non Verbal skills
- Multi-Tasking
- Collaborative working
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs
- Do check out the Top 30 HR Interview Questions & Answers
How to Apply for Wipro Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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