Concentrix Is Hiring Team Leader |Pune |Apply Now!!

Concentrix Off Campus Jobs Walkin Drive and Recruitment Eligibility, Careers, Salary, Syllabus, Exam Pattern, Selection Process: Concentrix has announced a job notification for the post of Team Leader Operations. A student from various disciplines can apply for the Concentrix Recruitment drive 2023. Interested and eligible candidates can read more details below 

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Concentrix Recruitment 2023:

Job Description:

Concentrix Off Campus 2023 is hiring candidates for the post of Team Leader Operations.

Job Responsibilities:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Eligibility Criteria:

• Associate’s degree in related field with two to four years of relevant experience preferred.

Preferred skill:

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.

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About Concentrix:

Concentrix was founded in 1983, its heritage can be traced back to 1973 to its insurance administration business and services which were acquired in 2013 by Concentrix from IBM. Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business(known as IBM Daksh) and the Minacs Group Pte.

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