Amdocs Recruitment Drive 2022 | TBO Analyst | BCA/B.Sc/BCA/M.Sc

Amdocs has announced a job notification for the post of TBO Analyst. A student from various disciplines can apply for the Amdocs recruitment drive 2022. Interested and eligible candidates can read more details below 

Amdocs Recruitment 2022:

Job Description:

Amdocs is hiring candidates for the post of Data Scientist.

Job Responsibilities:

•  You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
  
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.

Eligibility Criteria:

• 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
• 55% throughout academics, with no gaps or breaks/year down
• Excellent communication skills
• Location – Pune

Preferred skill:

• Ability to apply analytical and problem-solving skills.
• Understanding of disparate unstructured and structured data in a distributed environment.
• Understanding of structured and unstructured data and modern data transformation methodologies.
• Ability to create basic models to pull insights from data.
• Create stories and visualizations to describe and communicate data insights.
• Demonstrates analytical and problem-solving skills.
• Creative.
• Good written and verbal communication skills; mastery in English and local language.

Click here for HR Interview Questions and Answers

Click here forWipro Interview Questions

Click here forAccenture Interview Questions

Click here forTCS Interview Questions

Click here forInfosys Interview Questions

Click here for Mindtree Interview Questions

About Amdocs:

Amdocs Recruitment Drive 2022 Hiring for TBO Analyst | BCA/B.Sc/BCA/M.Sc candidates are eligible to apply for the job role. Amdocs is conducting an off campus recruitment drive.