American Express Recruitment drive 2024: American Express is hiring  Customer Service Analyst through off campus Placement for Gurgaon. A student from various disciplines can apply for the American Express off campus drive 2024. Interested and eligible candidates can read more details below.

About American Express:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

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American Express Recruitment 2024:

Company Name American Express
Post Name  Customer Service Analyst
Salary up to ₹7 LPA *
Experience Freshers/Experienced
Batch 2024 and before
Job Location Gurgaon
Last date to apply Apply ASAP

American Express Recruitment Responsibilities:

  • Reporting to the Team Leader, this position is responsible for the reporting & processing of day-to-day processing of remittance across various EMEA markets.  You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated to this function is completed in line with our key servicing metrics. 
  • All incoming remittances to be accurately processed within SLA.
  • Daily reporting needs to be created to facilitate leadership take out the insights.
  • Re-educating customer payment behaviours
  • Driving process enhancements, increasing efficiencies
  • Reducing values of untraceable funds received, minimizing values in suspense accounts.
  • Identifying opportunities to improve current working practices.
  • Adhere to the strict compliance regulations and culture, ensuring controls completed on a daily basis.
  • Escalate any market impacts in a timely manner.
  • Payment queries and investigation to be completed within SLA’s.

American Express Off Campus Eligibility Criteria:

  • Graduate in any field.

Preferred skill:

  • Good Communication Skills.
  • Ability to research and analyze complex information.
  • The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
  • Flexible and adaptable to ever changing environments, embracing change

Click here for HR Interview Questions and Answers

American Express Selection Process:

The American Express selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Online Application: Start by searching for job openings on the American Express careers website or relevant job portals. Submit your resume and application through the online application system.
  2. Resume/CV Screening: The HR team or hiring managers will review submitted applications to shortlist candidates based on qualifications and experience.
  3. Online Assessment: Depending on the role, you may be required to complete online assessments, including aptitude tests or job-specific evaluations.
  4. Initial Interview: If your application is shortlisted, you may be contacted for an initial interview. This could be a phone or video interview and may cover your background, skills, and interest in the company.
  5. Technical Interview: For technical positions, there may be one or more technical interviews. These interviews assess your knowledge, problem-solving skills, and technical expertise relevant to the role.
  6. Behavioral Interview: A behavioral interview may be conducted to assess your interpersonal skills, teamwork, and alignment with American Express’s values and culture.
  7. Assessment Center (if applicable): Some companies, including American Express, may use assessment centers for more in-depth evaluations. These typically involve a series of exercises, group activities, and interviews.
  8. Reference Check: American Express may contact your previous employers or references to verify your work history and qualifications.
  9. Job Offer: If you successfully pass all stages of the selection process, you may receive a formal job offer. This offer will include details about the position, compensation, benefits, and other relevant information.
  10. Onboarding: Once you accept the offer, you’ll go through the onboarding process, which includes orientation, training, and integration into the American Express team.

Please note that the specific details of the American Express selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join American Express?

  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

How to Apply for American Express Recruitment 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.


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What is the role of a Customer Service Analyst at American Express?

The role involves managing and processing new commercial client and card member applications, servicing clients through emails or inbound/outbound calls, ensuring compliance measures, and providing extraordinary customer care.

What is the salary range for the Customer Service Analyst position at American Express?

The expected salary for the Customer Service Analyst position at American Express is up to ₹7 LPA.

What is the preferred educational qualification for the Customer Service Analyst position at American Express?

A graduate in any field is eligible for the Customer Service Analyst position.

What are the key responsibilities of a Customer Service Analyst at American Express?

Responsibilities include managing and processing new commercial client applications, servicing clients through various channels, ensuring compliance measures, and handling end-to-end customer journeys.

Is the Customer Service Analyst role at American Express open for freshers?

Yes, the position is open for both freshers and experienced candidates.

What skills are preferred for the Customer Service Analyst role at American Express?

The desired skills include demonstrated ability to work independently, negotiation/problem-solving skills, flexibility/adaptability, and effective communication.

What is the recruitment process for the Customer Service Analyst position at American Express?

The recruitment process includes an online application, resume/CV screening, online assessment, initial interview, technical interview, behavioral interview, assessment center (if applicable), and onboarding.