Bentley Is Looking Technical Support Engineer |Apply Now!

Bentley Recruitment off-campus 2025 has announced a new job opening for the position of Technical Support Engineer at Bentley. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Process.  All the necessary details about Bentley Recruitment 2025, including job responsibilities, eligibility criteria, and the application process is given below 

Bentley Recruitment 2025:

NOTE: Apply soon before the link expires

Bentley Recruitment Job Description:

Bentley Systems is seeking a talented Technical Support Engineer (entry-level Mechanical/Chemical Engineer) to become a valued member of our Plant support team, within our Global Technical Support business

Job Responsibilities:

• Participating in a 24/5 global support environment.
• Working predominately ANZ hours, with flexibility to work in different shift times when required.
• Care about our users and focus on making sure our products can support their success.
• Provide technical diagnosis and resolution to reported issues regarding specific Bentley Products.
• Advise and educate users on accurate Bentley Products workflows.
• Accurately and timely update providing clear information on resolution progress.
• Proactively drive resolution of cases collaborating with internal and external stakeholders.
• Document and monitor software defects. 
• Create technical knowledge in the form of Knowledgebase Articles or Communities Posts.
• Communicate with team members regarding current/ongoing issues via daily scrum team calls.
• Contributing to content creation and revision across videos, technical tutorials, blogs, KB articles, etc.
• Building strong relationships with users to become a ‘trusted advisor’.

Bentley Recruitment Eligibility Criteria:

• Bachelor’s degree, preferably in Mechanical, Chemical Engineering or other related disclipline.
• 1-3 years’ experience in engineering and technical support, ideally in a cloud-based environment

Preferred skill:

• A ‘user first’ approach and strong critical thinking; with a desire to solve problems with excellent troubleshooting skills.
• Professionalism, patience and empathy. 
• Excellent written and oral communication as well as strong user-facing skills. 
• Strong ability to keep accurate and thorough notes on support tickets.
• Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders. 
• Adaptability and passion to learn and provide exceptional outcomes to the user. 
• Ability to ask targeted questions to understand product issues quickly and efficiently. 
• High emotional intelligence when talking with users and the ability to methodically document information. 
• Strong collaborative skills to work closely with global colleagues in a team environment. 
• Ability to manage time effectively by, prioritizing, scheduling, escalating and delegating tasks when necessary, to ensure they are completed within expected timelines. 
• A positive attitude and commitment to be part of the solution

What Bentley Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

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About Bentley :

Bentley Systems is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.