CGI  has announced a job notification for the post of Service Desk Technical Analyst. A student from various disciplines can apply for CGI recruitment drive 2022. Interested and eligible candidates can read more details below 

CGI Recruitment 2022:

Job Description:

CGI is hiring candidates for the post of Service Desk Technical Analyst.

Job Responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.

Eligibility Criteria:

• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.

Preferred skill:

• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue
• Communication (Oral/Written)
• Customer Service & Support
• Problem Solving/DecisionMaking
• Demonstrates analytical and problem-solving skills.
• Creative.
• Good written and verbal communication skills; mastery in English and local language.

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About CGI:

CGI is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

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