Deloitte Off Campus Recruitment 2023 For Technical Support Analyst | Apply Now

Deloitte Recruitment drive 2024: Deloitte is hiring Technical Support Analyst through off campus Placement for Bangalore. A student from various disciplines can apply for the Deloitte off campus drive 2024. Interested and eligible candidates can read more details below.

Deloitte Recruitment 2024:

Deloitte Recruitment Responsibilities:

• Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
• Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement.
• Work with product and development teams to troubleshoot application issues and resolve issues.
• Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
• Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
• Maintain quality service by establishing and enforcing organizational standards and policies.
• Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.
• Ability to work flexible shifts including some holidays and weekends.
• Ability to travel as needed (less than 10%)
• Perform other duties as assigned.
• Adhering to SLAs like response time of an email & chat.
• ASA for calls & etc.Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
• Client value addition, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• Process incoming service requests, incidents and change requests and formulate appropriate response
• Manage multiple support mailboxes and respond to emails
• Triage and troubleshoot issue(s) reported on all applications.
• Report and record any new defects on all applications.
• Communicate with end users including external (non-Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from the client organization
• Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  Provision user accounts for external (non-Deloitte) client users
• Have a passion on technical knowledge learning and be a quick learne

Deloitte Off Campus Eligibility Criteria:

• Bachelor’s degree in computer science, computer engineering, or related field.

Preferred skill:

• Excellent Customer service (Phone / Chat / Emails)
• Excellent spoken English Language proficiency
• Proficient with MS-Office applications
• ServiceNow experience preferred.
• Azure experience preferred.
• Exposure to application support, ITIL framework etc.
• Excellent written & verbal skills
• Customer Service experience
• Multi-Tasking
• Good Team Player

Click here for HR Interview Questions and Answers

Deloitte Selection Process:

The Deloitte selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Deloitte official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
2. Resume Screening: The Deloitte recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
5. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
6. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
7. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
8. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in Deloitte onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Deloitte selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Deloitte?

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect