Freshworks Recruitment drive 2025: Freshworks is hiring Graduate Trainee – Customer Support through off campus Placement for Chennai. A student from various disciplines can apply for the Freshworks off campus drive 2025. Interested and eligible candidates can read more details below. Details are given below:
About Freshworks :
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.
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Freshworks Recruitment 2025:
| Company Name | Freshworks |
| Post Name | Graduate Trainee |
| Salary | up to ₹5 LPA* |
| Experience | Freshers |
| Batch | 2025 |
| Job Location | Chennai |
| Last date to apply | Apply ASAP |
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Always read details carefully before applying.
Freshworks Job Responsibilities:
- Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
- Communicate effectively across email, phone, and chat to provide high-quality assistance.
- Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
- Keep track of common customer challenges and work proactively to improve the support experience.
- Ensure high customer satisfaction through professionalism, empathy, and ownership.
Freshworks Eligibility Criteria:
-
We’re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.
Preferred skill:
- Strong communication skills — both written and verbal.
- Empathy and the ability to put yourself in the customer’s shoes.
- Curiosity and a willingness to learn new tools and technologies.
- Ability to stay organized and thrive in a fast-paced environment.
- Flexibility to work rotational shifts based on business needs (This is absolutely mandatory because shifts and regions will be allocated based on business requirements).
- Internship experience in a B2B/product company or prior exposure to customer support (This is good to have, not mandatory).
- No standing arrears.
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How to Apply for Freshworks Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the role of a Graduate Trainee at Freshworks?
A Graduate Trainee at Freshworks works as part of the customer support team, providing technical account management and assistance to customers. They troubleshoot and resolve customer issues and ensure customer satisfaction.
What is the salary range for the Graduate Trainee position at Freshworks?
The salary for the Graduate Trainee position at Freshworks is up to ₹5 lakhs per annum.
Is this position open to freshers only, or can experienced candidates apply as well?
The Graduate Trainee position at Freshworks is open to freshers.
What is the preferred educational background for this role?
Freshworks requires candidates to have a Bachelor's degree from any stream.
What are the responsibilities of the customer support team at Freshworks?
The customer support team at Freshworks is responsible for technical account management, troubleshooting and resolving customer issues, and providing assistance to customers.
