Kyndryl Recruitment 2024 | Customer Service Representative | Direct Link!!

Kyndryl Off Campus Drive 2024: Kyndryl a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Kyndryl Customer Service Representative for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Kyndryl off campus drive 2024. Interested and eligible candidates can read more details below.

Kyndryl Off Campus 2024:

Kyndryl Off Campus Responsibilities:

• Advises and guides the client regarding the use of a broad range of products, offerings, and services.
• Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
• Using technical resources and tools, they support the client by answering questions and responding to client requirements.
• They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
• They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
• Working in Night Shifts.

Kyndryl Off Campus Eligibility Criteria:

• Any Graduate.
• Candidate should have minimum 0-2years of experience.

Preferred skill:

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Excellent Communications skills.
• Willing to Work in Night Shifts
• Apply Knowledge of Ticketing Tools.
• Perform Remote Takeover.
• Basic experience in Technical Support Level 1.

Click here for HR Interview Questions and Answers

Kyndryl off Campus Selection Process:

The Kyndryl selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Application: Start by applying for relevant positions through Kyndryl’s official careers portal or other job platforms.
2. Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their qualifications and experiences.
3. Online Assessment: Depending on the role, candidates may be required to complete online assessments, including technical tests, aptitude tests, or other evaluations.
4. Initial Interview: Shortlisted candidates may be contacted for an initial interview, often conducted over the phone or through video conferencing. This interview may focus on your background, skills, and interest in the role.
5. Technical Interviews: For technical positions, there may be one or more rounds of technical interviews to assess your knowledge, problem-solving abilities, and skills relevant to the job.
6. HR Interview: A human resources interview may be conducted to evaluate your fit with the company culture, your motivation, and your communication skills.
7. Assessment Center/Group Discussion (if applicable): Some companies include assessment center activities or group discussions to assess teamwork and collaboration skills.
8. On-site Interviews (if applicable): Depending on the position and company policies, candidates may be invited for on-site interviews. These interviews may involve meeting with multiple team members and managers.
9. Final Interview: The final round of interviews may involve discussions with senior executives or key decision-makers within the company.
10. Reference Check: Employers may contact your references to verify your work history and performance.
11. Offer and Negotiation: Successful candidates will receive a job offer. Negotiations regarding salary, benefits, and other terms may take place during this stage.
12. Onboarding: Once you accept the offer, the onboarding process begins, where you are introduced to the company’s policies, culture, and your specific role.

Please note that the specific details of the Kyndryl selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Kyndryl ?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.