Sutherland Recruitment 2023 | Permanent Work From Home Jobs for Associate 

Sutherland Recruitment Work from home 2023 has announced a new job opening for the position of Associate at Sutherland. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Associate – Transaction Processing – Work At Home. All the necessary details about Sutherland Recruitment 2023, including job responsibilities, eligibility criteria, and the application process is given below 

About Sutherland :

At Sutherland, you will work with great people on interesting projects with some of the world’s biggest brands. Here, you’ll develop new skills and experiences while tackling challenges in a supportive environment. Here, you’ll keep your passions and interests alive because we believe your unique perspective adds value to your work.

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Sutherland Recruitment 2023:

NOTE: Apply soon before the link expires

Sutherland Recruitment Job Description:

Sutherland is looking for an Associate – Transaction Processing – Work At Home

Sutherland Recruitment Job Responsibilities:

• Review open accounts from the daily Ageing report
•  Monitor and maintain the assigned accounts – Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
• Handle payments and queries and timely follow-up on payment arrangements
• Monitor customer payments activity to ensure receivables are collected in a timely manner
• Ensure timely escalation in case of no response.
• Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
• Identify issues attributing to account delinquency and discuss them with customers and escalate with client
• Assists with the cleanup of UC’s (unapplied credits), short paid invoices
• Send Dunning letter to customers to make the payment of delinquent accounts
• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
• Update Daily/Weekly trackers and perform self-quality check
• Adherence to Control and Compliance
•  Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
• Follow and update the Standard Operating Procedure (SOP)
• Active participation in Learning & Development.

Sutherland Recruitment Eligibility Criteria:

•  Any Graduate from any stream.

Sutherland Preferred skill:

• Good communication and analytical skills.
• Basic Scripting experience
• Basic experience of working with relational databases
• Basic knowledge of DevOps and understanding of various stages of Agile Change life cycle.
• Basic ITIL knowledge
• Strong Communication Skills

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