TATA Communications Off Campus Drive 2024: TATA Communications a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as TATA Communications Customer Service Operations for Mumbai Office. A student with having bachelor’s degree in various disciplines can apply for the TATA Communications off campus drive 2024. Interested and eligible candidates can read more details below.
About TATA Communications:
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
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TATA Communications Off Campus 2024:
| Company Name | Tata Communications |
| Post Name | Customer Service Operations |
| Salary | up to ₹12 LPA * |
| Job Location | Mumbai |
| Experience | 4-7yrs |
| Website | TataCommunications.com |
| Last date to apply | Apply ASAP |
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Always read details carefully before applying.
TATA Communications Off Campus Responsibilities:
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
- Incident Validation, Incident Analysis, Solution recommendation
- Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
- Act as a point of escalation for Level-1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
- Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
- Publish weekly reports and monthly reports on customer service operations activity.
TATA Communications Off Campus Eligibility Criteria:
- Graduate with 4-7 years of experience.
Preferred skill:
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
Click here for HR Interview Questions and Answers
TATA Communications off Campus Selection Process:
The TATA Communications selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Application Submission: Start by applying for relevant positions through Tata Communications’ official careers portal, job boards, or recruitment platforms.
- Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their qualifications, experiences, and alignment with the job requirements.
- Online Assessment: Depending on the role, candidates may be required to complete online assessments, including aptitude tests, technical assessments, or psychometric evaluations.
- Initial Interview: Shortlisted candidates may be contacted for an initial interview, which could be conducted over the phone or through video conferencing. This interview may focus on your background, skills, and interest in the role.
- Technical Interviews: For technical positions, there may be one or more rounds of technical interviews to assess your knowledge, problem-solving abilities, and skills relevant to the job. These interviews may be conducted remotely or in-person.
- HR Interview: A human resources interview may be conducted to evaluate your fit with the company culture, your motivation, and your communication skills. This interview may delve into your career aspirations and how you align with Tata Communications’ values.
- Assessment Center/Group Discussion (if applicable): Some companies, including Tata Communications, may include assessment center activities or group discussions to evaluate candidates’ teamwork, leadership potential, and problem-solving abilities.
- On-site Interviews (if applicable): Depending on the role and company policies, candidates may be invited for on-site interviews at Tata Communications’ office locations. These interviews may involve meeting with multiple team members, managers, or senior executives.
- Final Interview: The final round of interviews may involve discussions with senior executives or key decision-makers within Tata Communications. This interview may focus on assessing your fit for the role and your potential contributions to the organization.
Please note that the specific details of the TATA Communications selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join TATA Communications?
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Industry leading healthcare
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Educational resources
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Savings and investments
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Maternity and paternity leave
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Opportunities to network and connect
How to Apply for TATA Communications Off Campus Drive 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the role of a Customer Service Operations employee at Tata Communications?
Customer Service Operations employees at Tata Communications are responsible for technical administration, incident analysis, solution recommendation, and coordination with IT teams to ensure efficient functionality of solutions.
What is the salary range mentioned for the Customer Service Operations position at Tata Communications?
The expected salary is mentioned to be up to ₹12 LPA.
What are the primary responsibilities of a Customer Service Operations employee at Tata Communications?
Responsibilities include technical administration, incident analysis, maintaining SOPs, acting as an escalation point, coordinating with IT teams, preparing reports, and providing recommendations for system optimization.
What is the eligibility criteria in terms of experience for the Customer Service Operations position at Tata Communications?
Candidates should have 4-7 years of experience.
What are the preferred skills required for the Customer Service Operations role at Tata Communications?
Preferred skills include knowledge of implementation, troubleshooting, awareness of latest technologies, and experience in data backup and restoration.
What does the Tata Communications off-campus selection process involve?
The selection process includes application submission, resume screening, online assessment, initial interview, technical interviews, HR interview, assessment center/group discussion, on-site interviews, and final interview.
