Amazon has announced a job notification for the post of Support Analyst. A student from various disciplines can apply for Amazon  Recruitment 2022. Interested and eligible candidates can read more details below 

Amazon Recruitment 2022:

Job Description:

Amazon is hiring candidates for the post of Support Analyst.

Job Responsibilities:

• Must be able to interact with an external parties like customers and suppliers comfortably.
• Process and respond to phone calls and emails received from publishers.
• Respond to queries sent to the KDP forums.
• Investigate payment concerns brought up by customers.
• Route payment concerns to Accounts Payable.
• Reprocess stuck books through the system.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team.
• Notify vendors that their content has been removed.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work on developing responses for common questions
• Work with customer service manager in documenting process flows.

Eligibility Criteria:

• Any Graduate degree from any stream.
• Committed to quality, including security and performance
• Strong interpersonal, communication, and presentation skills

Preferred skill:

• Additional computer skills certifications in web technologies are preferable.
• Experience in web-enabled software products or services is highly preferred.
• Should be able to understand a complex problem and respond to publishers.
• Basic familiarity with web technologies and html is highly desirable.
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
• Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
• Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
• College graduates preferred, mandatory.

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About Amazon:

Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.

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