Amdocs Recruitment off campus 2023 has announced a new job opening for the position of Technical & Business Operations Agent at Amdocs. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Process Associate – Banking and Capital Markets. All the necessary details about Amdocs Recruitment 2023, including job responsibilities, eligibility criteria, and the application process is given below 

Amdocs Recruitment 2023:

Company Name Amdocs 
Post Name Business Operations
Salary up to ₹4.6 LPA*
Experience 0-2 yr
Job Location Pune
Batch 2023/22/21/20/19/18/17
Website www.genpact.com
NOTE: Apply soon before the link expires

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Amdocs Recruitment Job Description:

Amdocs is hiring candidates for the post of Technical & Business Operations Agent.

Job Responsibilities:

  • You will serve as first point of contact for incidents and service requests from end-users.
  • You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
  • You will provide simple solutions at a basic level based on script/methods and procedures
  • You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
  • You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
  • You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
  • You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Amdocs Recruitment Eligibility Criteria:

  • Recent graduates; experience is an added value
  • Experience with ticket-handling system is an advantage
  • Documentation skills, excellent verbal and written communication skills
  • Experience in using MS Office and end-user applications

Preferred skill:

  • Good communication and analytical skills.
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer-centric approach
  • Excellent proficiency with written English and with a neutral English accent
  • Should be able to work on a flexible schedule (including weekend shifts)

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About Amdocs:

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.

Do check out the Top 30 HR Interview Questions & Answers

How to Apply for Amdocs Recruitment 2023?

To apply for the Genpact 2023 Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to Genpact’s official career page.
  2. Click on “Apply Now”.
  3. If you have not registered before, create an account.
  4. After registration, login and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Provide accurate information in your application.
  7. Verify that all the details entered are correct.
  8. Submit the application form after verification.”

If you face any issues while applying. Do let us know in the comment section.

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Amdocs Recruitment 2023 – Frequently Asked Questions

What is the Amdocs selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the Amdocs Salary for freshers?

The average of 3.6LPA is based on the reports of Glassdoor and Ambition Box.

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