Capgemini Off Campus has announced a job notification for the post of Service Desk Engineer. A student from various disciplines can apply for the Capgemini Recruitment drive 2023. Interested and eligible candidates can read more details below 

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Capgemini Recruitment 2023:

Job Description:

Capgemini Off Campus 2023 is hiring candidates for the post of Service Desk Engineer.

Job Responsibilities:

• Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
• Handling Trouble Tickets in the form of Chat/Service Requests/Emails
• Working towards meeting the defined SLAs for all metrics
• Maximize customer satisfaction through effective solutions delivery
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues

Eligibility Criteria:

• Preferred qualification is B.Tech/BCA/Diploma in IT field
• Should be open to a 24*7 work environment, Rotational shift with rotational week off

Preferred skill:

• Have excellent written and verbal communications
• Should be available to work on Indian Holidays
• Should be good in taking initiatives and responsible enough to handle pressure
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication, presentation skills, inter-personal skills
• Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

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About Capgemini:

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

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