Infosys Recruitment drive 2023: Infosys is hiring Customer Support through off campus Placement for Pune. A student from various disciplines can apply for the Infosys off campus drive 2023. Interested and eligible candidates can read more details below.
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
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Infosys Recruitment 2023 :
| Company Name | Infosys |
| Post Name | Customer Support |
| Salary | up to ₹3 LPA* |
| Experience | 0- 2Yrs |
| Batch | 2023/22/21/20/19/18/17 |
| Job Location | Pune |
| Last date to apply | Apply ASAP |
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Always read details carefully before applying.
Infosys Job Responsibilities:
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on call, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
Infosys Eligibility Criteria:
- Any graduate from any stream.
Preferred skill:
- Ability to focus on details, multitasking and perform activities timely with quality output.
- Positive attitude and willingness to learn.
- Strong analytical, problem solving and conceptual skills.
- Strong written and verbal communication skills.
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How to Apply for Infosys Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the role of a Customer Support professional at Infosys in Pune?
The role involves improving customer confidence, implementing and enhancing team processes, handling customer queries, providing support on general inquiries, activations, disputes, and participating in an on-call support service.
What is the salary range for a Customer Support position at Infosys?
The average salary for a Customer Support role at Infosys can go up to ₹3 LPA, depending on the candidate's experience and qualifications.
Is this position open to both freshers and experienced candidates?
Yes, Infosys is considering candidates with 0-2 years of experience, making it open to both freshers and those with some experience.
Are there specific skills or qualifications that are advantageous for this role?
While specific certifications are not mentioned, candidates with skills related to customer service, problem-solving, and communication may have an advantage in the selection process.
Can you provide more details about the on-call support service mentioned in the responsibilities?
The on-call support service involves providing 24-hour, first-line support to customers, ensuring that customer queries and issues are addressed at any time.
