Unisys is hiring for the post of Service Desk Associate. A student from various disciplines can apply for the Unisys off-campus drive 2023. Interested and eligible candidates can read more details below 

Unisys Recruitment 2023:

Job Description:

Unisys is hiring candidates for the post of Service Desk Associate.

Job Responsibilities:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight.

Eligibility Criteria:

• A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.

Preferred skill:

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7).

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Unisys Recruitment 2023 – Frequently Asked Questions

What is the Unisys selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the Unisys Salary for freshers?

The average salary up to 8 LPA based on the reports of Glassdoor and Ambition Box.