Unisys is hiring for the post of Service Desk Associate. A student from various disciplines can apply for the Unisys off-campus drive 2023. Interested and eligible candidates can read more details below
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Unisys Recruitment 2023:
|Post Name||Service Desk Associate|
|Salary||up to ₹21k – ₹57k /month*|
|Last date to apply||ASAP|
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Unisys is hiring candidates for the post of Service Desk Associate.
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight.
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7).
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How to Apply for Unisys Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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If you face any issues while applying. Do let us know in the comment section.
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Unisys Recruitment 2023 – Frequently Asked Questions
What is the Unisys selection process?
The selection process will be based on a Written test followed by the Technical and Hr interviews.
What is the Unisys Salary for freshers?
The average salary up to 8 LPA based on the reports of Glassdoor and Ambition Box.
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