Samsung Off Campus Drive 2024: Samsung a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Samsung IT Helpdesk Engineer for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the Samsung off campus drive 2024. Interested and eligible candidates can read more details below.
About Samsung:
Samsung’s Digital eCommerce Division is currently operating in Chennai, recruiting world-class professionals who share our “Innovation through Passion” philosophy and thrive in a fast-pace, cross team, results-driven environment, with a focus on highly visible, challenging, and cross disciplinary projects. We have been growing exponentially year on year in terms of revenue, size and achievements. The eCommerce division was piloted in North America. After the tremendous success, we are expanding the services to rest of the world. The team is Chennai operates as the center of excellence for the global expansion and was the first team to receive the “recognition award” from Samsung outside of Korea in the year 2017.
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Samsung Off Campus 2024:
| Company Name | Samsung |
| Post Name | IT Helpdesk Engineer |
| Salary | up to ₹9 LPA * |
| Job Location | Bangalore |
| Experience | Freshers/Experience |
| Batch | 2024 and before |
| Website | Samsung.com |
| Last date to apply | Apply ASAP |
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Always read details carefully before applying.
Samsung Off Campus Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Samsung Off Campus Eligibility Criteria:
- Degree in IT, Computer Science or relevant field.
Preferred skill:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Click here for HR Interview Questions and Answers
Samsung off Campus Selection Process:
The Samsung selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
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Application: Start by applying for relevant positions through Samsung’s official careers portal or other job platforms.
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Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their qualifications and experiences.
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Online Assessment: Depending on the role, candidates may be required to complete online assessments, including aptitude tests, technical tests, or other evaluations.
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Initial Interview: Shortlisted candidates may be contacted for an initial interview, often conducted over the phone or through video conferencing. This interview may focus on your background, skills, and interest in the role.
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Technical Interviews: For technical positions, there may be one or more rounds of technical interviews to assess your knowledge, problem-solving abilities, and skills relevant to the job.
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HR Interview: A human resources interview may be conducted to evaluate your fit with the company culture, your motivation, and your communication skills.
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Assessment Center/Group Discussion (if applicable): Some companies include assessment center activities or group discussions to assess teamwork and collaboration skills.
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On-site Interviews (if applicable): Depending on the position and company policies, candidates may be invited for on-site interviews. These interviews may involve meeting with multiple team members and managers.
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Final Interview: The final round of interviews may involve discussions with senior executives or key decision-makers within the company.
Please note that the specific details of the Samsung selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Samsung?
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Industry leading healthcare
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Educational resources
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Savings and investments
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Maternity and paternity leave
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Opportunities to network and connect
How to Apply for Samsung Off Campus Drive 2024?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the role of an IT Helpdesk Engineer at Samsung?
An IT Helpdesk Engineer at Samsung serves as the first point of contact for customers seeking technical assistance over the phone or email, performing remote troubleshooting, and determining solutions based on customer-provided details.
What is the salary range mentioned for the IT Helpdesk Engineer position at Samsung?
The expected salary is mentioned to be up to ₹9 LPA.
What are the eligibility criteria for the IT Helpdesk Engineer position at Samsung?
A degree in IT, Computer Science, or a relevant field is required.
Is the IT Helpdesk Engineer position at Samsung open to freshers?
Yes, the position is open to both freshers and experienced candidates.
What is the preferred skill set for candidates applying for the IT Helpdesk Engineer position at Samsung?
Preferred skills include proven experience as a help desk technician or in a customer support role, tech-savviness, knowledge of office automation products, databases, remote control, understanding of computer systems and tech products, ability to diagnose and resolve basic technical issues, proficiency in English, excellent communication skills, and a customer-oriented and cool-tempered attitude.
What are the key stages in the Samsung off-campus selection process?
The Samsung selection process includes application submission, resume screening, online assessment, initial interview, technical interviews, HR interview, assessment center/group discussion, on-site interviews, and a final interview.
