Associate Technical Support Engineer | PowerSchool | Bangalore 2024 | Apply Now!

PowerSchool Off Campus Drive 2024: PowerSchool a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as PowerSchool Associate Technical Support Engineer for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the PowerSchool off campus drive 2024. Interested and eligible candidates can read more details below.

PowerSchool Off Campus 2024:

PowerSchool Off Campus Responsibilities:

• Under general supervision, performs logical analysis of customer issues associated with software functionality, incident resolution and systems configuration, through various mediums of communication.

• Develops a thorough understanding of the product(s) to investigate customer queries and issues.
• Provides support for application, back-end, technical issues to assist customers in understanding product functionality and outputs.
• Works collaboratively in a team environment to meet customer expectations regarding the resolution of their issues.

• Recognizes repetitive customer issues and provides feedback internally for improving the product(s).
• Communicates effectively in written and spoken English with co-workers and customers globally.
• Successfully completes training provided by the company periodically.
• Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal.
• Makes a conscious effort to contribute value-added services to our customers.
• Demonstrates customer centricity, and a sense of urgency for sensitive issues.
• Consistently meets / exceeds established operational goals and expectations share by the company.
• Monitors and resolves the issues reported by the customer.
• Must have the ability to evaluate the impact of the issue to the customer and escalate complex issues to the next level within a reasonable period.
• Ensures that approved methods, and tools are consistently used, and defined processes for support are followed.
• Delivers the highest level of customer service and experience while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
• If required, schedules calls with customers to review their requests and confirm understanding, update them on status and prioritization of their tickets.

PowerSchool Off Campus Eligibility Criteria:

• 0-2 years’ experience in a customer or technical support role.
• Should possess a bachelor’s degree in Computer Science, Information Systems, or equivalent degree.

Preferred skill:

• Strong analytical and technical troubleshooting skills
• Impeccable customer service skills and display genuine empathy towards customers.
• Demonstrable time management and priority setting skills.
• Effective collaboration skills.
• Excellent written and oral communication skills.
• Ability to work under pressure.
• Confident and comfortable communicating with customers through chats, calls, emails, and web.
• Willing to work in shifts (primarily evening/night shift) in a hybrid environment.
• Willing to work on weekends and/or holidays, if there is a business requirement.

Click here for HR Interview Questions and Answers

PowerSchool off Campus Selection Process:

The PowerSchool selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Application: Start by applying for relevant positions through PowerSchool’s official careers portal or other job platforms.
2. Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their qualifications and experiences.
3. Online Assessment: Depending on the role, candidates may be required to complete online assessments, including technical tests, aptitude tests, or other evaluations.
4. Initial Interview: Shortlisted candidates may be contacted for an initial interview, often conducted over the phone or through video conferencing. This interview may focus on your background, skills, and interest in the role.
5. Technical Interviews: For technical positions, there may be one or more rounds of technical interviews to assess your knowledge, problem-solving abilities, and skills relevant to the job.
6. HR Interview: A human resources interview may be conducted to evaluate your fit with the company culture, your motivation, and your communication skills.
7. Assessment Center/Group Discussion (if applicable): Some companies include assessment center activities or group discussions to assess teamwork and collaboration skills.
8. On-site Interviews (if applicable): Depending on the position and company policies, candidates may be invited for on-site interviews. These interviews may involve meeting with multiple team members and managers.
9. Final Interview: The final round of interviews may involve discussions with senior executives or key decision-makers within the company.

Please note that the specific details of the PowerSchool selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join PowerSchool?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect