Associate Technical Support Engineer | PowerSchool | Bangalore 2024 | Apply Now!

PowerSchool Off Campus Drive 2024: PowerSchool a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as PowerSchool Associate Technical Support Engineer for Bangalore Office. A student with having bachelor’s degree in various disciplines can apply for the PowerSchool off campus drive 2024. Interested and eligible candidates can read more details below.

PowerSchool Off Campus 2024:

PowerSchool Off Campus Responsibilities:

• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team

• Logs and tracks calls using problem management database and maintains history records and related problem documentation

• Prepares standard statistical reports, such as help desk incident reports

• Consults with programmers to explain software errors or to recommend changes to programs

• May test software and hardware to evaluate ease of use and whether product will aid user in performing work

• All other duties as assigned

PowerSchool Off Campus Eligibility Criteria:

• 0-2 years’ experience in a customer or technical support role.

Preferred skill:

• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience & should be flexible to work on weekends & holidays on a rotational basis

Click here for HR Interview Questions and Answers

PowerSchool off Campus Selection Process:

The PowerSchool selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Application: Start by applying for relevant positions through PowerSchool’s official careers portal or other job platforms.
2. Resume Screening: The HR team reviews submitted resumes to shortlist candidates based on their qualifications and experiences.
3. Online Assessment: Depending on the role, candidates may be required to complete online assessments, including technical tests, aptitude tests, or other evaluations.
4. Initial Interview: Shortlisted candidates may be contacted for an initial interview, often conducted over the phone or through video conferencing. This interview may focus on your background, skills, and interest in the role.
5. Technical Interviews: For technical positions, there may be one or more rounds of technical interviews to assess your knowledge, problem-solving abilities, and skills relevant to the job.
6. HR Interview: A human resources interview may be conducted to evaluate your fit with the company culture, your motivation, and your communication skills.
7. Assessment Center/Group Discussion (if applicable): Some companies include assessment center activities or group discussions to assess teamwork and collaboration skills.
8. On-site Interviews (if applicable): Depending on the position and company policies, candidates may be invited for on-site interviews. These interviews may involve meeting with multiple team members and managers.
9. Final Interview: The final round of interviews may involve discussions with senior executives or key decision-makers within the company.

Please note that the specific details of the PowerSchool selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join PowerSchool?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect