Thomson Reuters Recruitment for the post of Customer Success Executive. A student from various disciplines can apply for the Thomson Reuters off-campus drive 2023. Interested and eligible candidates can read more details below.

About Thomson Reuters:

Thomson Reuters, was established in 2008 and has its head office in Toronto, Ontario. Since the year 2020, David W. Binet has led the company as CEO. The Woodbridge Company serves as the corporate parent. The corporation has 24,400 employees and generates $6.35 billion in total sales, according to reports from 2021.

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Thomson Reuters Recruitment 2023:

Company Name Thomson Reuters
Post Name Customer Success Executive
Salary up to ₹5 LPA*
Experience 0-2 yr
Batch 2023/22/21/20/19/18
Job Location Hyderabad
Last date to apply ASAP

Thomson Reuters Recruitment  Job Description:

Thomson Reuters Recruitment is hiring candidates for the post of Customer Success Executive.

Thomson Reuters Recruitment  Job Responsibilities:

  • Closes renewals and simple upsell opportunities for assigned accounts and/ or geography 

  • Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options) 

  • Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth 

  • Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives 

  • Identifies the best virtual channel for engagement with customers 

  • Supports in developing and executing account and / or territory growth strategies 

  • Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close 

  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory 

  • Handles all escalations from Digital chat Assists  

  • Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers. 

  • Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity 

  • KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios 

  • Revenue $ and growth  

  • Renewal / retention rate (%) 

  • Customer Satisfaction / Net Promoter Score  

  • Qualified leads passed to sales (#)  

  • Product usage % 

Thomson Reuters Recruitment Eligibility Criteria:

  • Degree-level education or Bachelor’s degree equivalent  

  • Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology 

  • 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation 

Thomson Reuters Recruitment Preferred skill:

  • Junior-level professional with knowledge in a technical discipline or specialization. 

  • Position for a developing professional building experience in their specialist function. 

  • Good understanding of roles of relevant functional groups in own area. 

  • Suggests process improvement following investigative, analytic or diagnostic services. 

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How to Apply for Thomson Reuters Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

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If you face any issues while applying. Do let us know in the comment section.

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Thomson Reuters Recruitment 2023 – Frequently Asked Questions

What is the Thomson Reuters selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the Thomson Reuters Salary for freshers?

The average salary up to 5 LPA based on the reports of Glassdoor and Ambition Box.

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