Amazon Work from Home is hiring for the post of  Virtual Customer Service. A student from various disciplines can apply for the Amazon off campus drive 2023. Interested and eligible candidates can read more details below 

Amazon Recruitment 2023:

Job Description:

• Amazon is hiring candidates for the post of  Virtual Customer Service.
• You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Job Responsibilities:

• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. 
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
• Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned

Eligibility Criteria:

• The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Preferred skill:

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and  department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – ability to clearly understand and address customer issues appropriately
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills

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Amazon Recruitment 2023 – Frequently Asked Questions

What is the Amazon selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the Amazon Salary for freshers?

The average salary up to 8 LPA based on the reports of Glassdoor and Ambition Box.