Capgemini Recruitment 2023 Contact Support |Apply Now

Capgemini Off Campus has announced a job notification for the post of Contact Support Group. A student from various disciplines can apply for the Capgemini Recruitment drive 2023. Interested and eligible candidates can read more details below 

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Capgemini Recruitment 2023:

Job Description:

Capgemini Off Campus 2023 is hiring candidates for the post of Contact Support Group.

Job Responsibilities:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
• Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
• Service Delivery – Its our service to the customer and delivering what is expected
• Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected.

Eligibility Criteria:

• Candidates must have completed any 3-year graduation in 2021 & 2022
• Candidates must have completed any 3-year Diploma in 2021 & 2022
• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement and KPIs
• Candidates must be open to relocate to any location and work in night shifts

Preferred skill:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi

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About Capgemini:

Capgemini is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. 

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