Freshworks Off Campus Hiring For Customer Success Associate | Apply Now

Freshworks Off Campus Drive 2024: Freshworks a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Freshworks Customer Success Associate for Chennai Office. A student with having bachelor’s degree in various disciplines can apply for the Freshworks off campus drive 2024. Interested and eligible candidates can read more details below.

Freshworks Off Campus 2024:

Freshworks Off Campus Responsibilities:

• Engage proactively with customers using the engagement model (based on customer segment) laid out 

• Understand and document customer’s business flow (for large customers) and deep understanding of use-cases  

• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit  

• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)  

• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)  

• Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)  

• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed  

• Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and  

• Own two key metrics (Increase Product-Adoption & Customer Retention)  

• Use customer management tool (Natero) (Training will be provided to get familiar)  

• Implement and support compliance to Freshworks compliance and information security processes  

Freshworks Off Campus Eligibility Criteria:

•  1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio.  

• Bachelor’s Degree in Computer Science + Business Education preferred. 

Preferred skill:

• Proven track record of establishing themselves as a strategic trusted advisor to clients  

• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels  

• Very Strong written and verbal presentation/communication skills (ESSENTIAL)  

• Self-starter who can own ongoing customer success of both large and small clients 

• Ability to report and share client’s status on a timely/pre-defined interval  

Click here for HR Interview Questions and Answers

Freshworks off Campus Selection Process:

The Freshworks selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: Candidates start by submitting their resumes and other required documents through Freshworks’ official careers website or designated job portals.

2. Resume Screening: The HR team reviews the applications and shortlists candidates based on their qualifications, skills, and experience relevant to the job role.

3. Online Assessment/Test: Shortlisted candidates may be required to complete an online assessment or test, which could include sections on aptitude, logical reasoning, technical skills, and domain-specific knowledge related to the role they’ve applied for.

4. Technical Interview: Candidates who pass the initial screening and assessment stages are typically invited for technical interviews. These interviews assess the candidate’s technical expertise, problem-solving skills, and knowledge relevant to the software development or customer engagement domain.

5. HR Interview: After clearing the technical interview, candidates may have an HR interview. This interview focuses on evaluating the candidate’s fit with the company culture, communication skills, teamwork abilities, and alignment with Freshworks’ values.

6. Final Interview Rounds: Depending on the role and level of the position, candidates may have multiple rounds of interviews with different stakeholders, including hiring managers, senior leaders, and potential team members.

7. Offer: Successful candidates receive job offers outlining details such as compensation, benefits, start date, and other terms of employment. Once accepted, candidates typically undergo an onboarding process before officially joining Freshworks.

Please note that the specific details of the Freshworks selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Freshworks ?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.