SAP is hiring for the post of Support Engineer. A student from various disciplines can apply for the SAP off-campus drive 2023. Interested and eligible candidates can read more details below 

SAP Recruitment 2023:

Job Description:

SAP is hiring candidates for the post of Support Engineer.

Job Responsibilities:

• Act as the first point of contact for all Callidus customers, consultants and partners.
• Triage all incoming case requests coming via the web and phone.
• Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
•  Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
•  Research, analyze and troubleshoot to diagnose and resolve technical problems.
• Provide phone assistance to customers who call in for update or escalation on their cases.
•  Proactively communicate client status, concerns and issues to appropriate management team.
• Develop and maintain effective relationships with internal and external customers.
•  Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
•  Update Support case tracking system to provide accurate and current documentation of issues.
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.

Eligibility Criteria:

• Major- BE/B-Tech (or equivalent) in any discipline.

•  0-3 years of experience in a customer support environment, SaaS experience a plus.

Preferred skill:

• Experience in Relational Database (such as Oracle or HANA), building complex queries.

• Experience with Linux and Windows operating systems.

• Should be knowledgeable on Tomcat/Weblogic.

• Should be knowledgeable on SSO/SAML integration.

•  Experience in Sales Cloud Commissions (Callidus) is preferable.

• Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.

• Knowledge on Informatica 10.x, is preferable.

• Understanding of scripting languages like JavaScript, Groovy, Python is preferable

• Excellent organizational, customer relationship, verbal and written communication skills.

• Highly dependable and professional.

• Excellent problem-solving and listening skills.

• Highly motivated, self-starter & positive attitude.

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SAP Recruitment 2023 – Frequently Asked Questions

What is the SAP selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the SAP Salary for freshers?

The average salary up to 8 LPA based on the reports of Glassdoor and Ambition Box.