Air Canada Off Campus 2023 |Customer Experience Manager |Apply Now!

Air Canada off Campus Recruitment Job Opportunity is hiring for the post of Customer Experience Manager. A student from various disciplines can apply for Air Canada recruitment drive 2023. Interested and eligible candidates can read more details below 

Air Canada off Campus 2023:

Air Canada off Campus Job Description:

Air Canada is hiring candidates for the post of Customer Experience Manager.

Air Canada off Campus Job Responsibilities:

• Supervision of Station Handling Agents concerning above and below the wing activities on a daily basis such as Passenger Services (Check-in, Ticket Desk, Concierge Service, VIP Service, Lounge Service, Gate Handling, Safety and Security Checks), Baggage Services, Load Control, Commissary & Catering, Aircraft Cleaning, Fuel Services, Maintenance Services
• Responsible for daily safety of Operations at the station
• Ensure Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause and implementation of corrective measures to address them, as well as means to verify effectiveness
• Report daily (using Daily Synopsis and other means) on any issues, deficiencies or failures in Operating procedures, that require correction or communication to other members of the Management team or other departments within the Company
• Ensure a high quality and safe level of Customer Service especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.) adhering to any applicable country Law(s), Canadian Law and internal policies and procedures
• Coordinate ad-hoc daily activities with local Station
• Handling Agent when needed (especially during IRROPS)
• Maintain accurate Emergency Response manuals and participate in Emergency Procedure Training.

Air Canada off Campus Eligibility Criteria:

• Bachelor’s degree in a relevant field with at least 2 years of experience in a managerial role and experience in the airline industry.

Preferred skill:

• Strong understanding of airport operations and passenger movements
• Excellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and class
• Able to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mind
• Must have ability to work shift, weekend and statutory holidays and work beyond restored hours due to irregular flight operations
• Strong commitment to teamwork & commitment to employee engagement
• Excellent Interpersonal skills
• Possess an energetic and tenacious attitude
• Fluent in English, oral and written; other languages an asset
• Demonstrate passion for travel
• Advance knowledge of Word, Excel
• Advance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset
• Must have the right to work in India unrestricted.

Click here for HR Interview Questions and Answers

Click here forWipro Interview Questions

Click here forAccenture Interview Questions

Click here forTCS Interview Questions

Click here forInfosys Interview Questions

Click here for Mindtree Interview Questions

About Air Canada:

Air Canada is Canada’s largest airline, the country’s flag carrier and a founding member of Star Alliance, and provides direct service to six continents. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax.