Google Recruitment 2022 | Technical Support | Apply Now!

Google is inviting applicants for the post of Technical Support Enablement Lead. A student from various disciplines can apply for the Google Recruitment drive 2022. Interested and eligible candidates can read more details below 

Google Recruitment 2022:

Job Description:

Google is hiring candidates for the post of Asset Technical Support Enablement Lead.

Job Responsibilities:

• Develop, own, and manage relationships with the Google Cloud Support Vendor Management Organization while partnering closely with Site Delivery Managers, Workforce Management, and more. Deliver insights, drive improvements, and ensure operational excellence to provide successful customer experiences.
• Attend business reviews regularly to identify strategies and projects while ensuring business area’s operational objectives and key results are achieved and operations inefficiencies are resolved. Implement changes with accountability.
• Manage multi-directional feedback between Vendor Management and the Google Workspace Technical Solutions Engineering organization via office hours and syncs.
• Lead initiatives to improve the technical abilities of our Technical Solutions Representatives to effectively improve customer experience. Develop recommendations to improve operational metrics, including total time to resolutions, chat abandonment rates, etc.
• Understand/improve processes impacting the operation (ie. capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.

Eligibility Criteria:

• Any Bachelor’s degree from any stream.

Preferred skill:

• Good communication skills
• Ability to synthesize complex messages, data sets/signals, and insights into executive-ready communications
• Ability to work separately and manage multiple global projects simultaneously with excellent attention to detail
• Excellent business judgment with problem-solving and analysis skills
• Interest in building framework to provide excellent customer experience

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About Google:

Google’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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