SuperProcure off Campus Recruitment work from home Job Opportunity for the post of Customer Support trainee. A student from various disciplines can apply for SuperProcure recruitment drive 2024. Interested and eligible candidates can read more details below 

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SuperProcure off Campus 2024:

Company Name SuperProcure
Post Name Customer Support Trainee
Salary  ₹3 to 6 LPA*
Experience Fresher/Experienced
Job Location Work From Home
Last Date ASAP

*The salary/stipend (if stated) here is an estimation and has been collected from various sources such as Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.

Always read details carefully before applying.

SuperProcure career Responsibilities:

Client Support:

  • Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.

  • Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.

  • Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.

  • Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.

2. Customer Success – Adoption Enhancement:

  • Monitor user adoption and clients KPI adherence across the platform.

  • Proactively engage users through review meetings to drive product adoption & driver value.

  • Continuously strive to enhance the client experience by identifying opportunities for process improvements.

  • Implement strategies for enhancing user engagement and satisfaction.

  • Foster a positive user experience by providing timely and effective support.

3. User Account Configuration:

  • Configure user accounts in the system based on individual requirements.

  • Ensure accurate and seamless onboarding processes for new users.

  • Collaborate with cross-functional teams to address user configuration needs.

4. Training and Onboarding:

  • Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding.

  • Conduct comprehensive user training sessions via phone calls and emails.

  • Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.

  • Respond promptly to user inquiries, providing clear and concise guidance.

5. Monitoring and Reporting:

  • Monitor user adoption levels and identify areas for improvement.

  • Generate reports on user engagement, identifying gaps and proposing solutions.

  • Collaborate with internal teams to implement strategies for improving user adoption.

  • Maintain accurate and detailed records of client interactions and inquiries

6. Product and Customer Growth:

  • Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements.

  • Stay updated on product updates, industry trends, and best practices to provide informed assistance and support to clients.

  • Foster good relations with customers to maintain product ratings and referral for new clients.

  • Identify growth opportunities for further digitalisation at existing clients.

SuperProcure off Campus Eligibility Criteria:

  • Bachelor’s degree in engineering, business administration, logistics, supply chain management, or a related field preferred.

Preferred skill:

  • Good in Excel and / or Presentation.

  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.

  • Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.

  • Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.

  • Willingness to work flexible hours as needed to support client business needs.

  • Take ownership of work assigned and persistence to closure.

  • Quick learner and internal drive for continuous improvement.

  • Experience or interest in software or technology-related customer support.

  • Exceptional interpersonal skills and the ability to empathize with clients’ needs and concerns.

  • Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively.

  • Knowledge of best practices in user training and adoption strategies.

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About SuperProcure :

SuperProcure is a fast-growing SAAS company that provides logistics and supply chain management digitization solutions to manufacturing companies. We have over 50+ satisfied enterprise clients with 100% retention rate. Our ever-expanding client base includes large companies like Tata Consumer, Godrej Agrovet, Pepsico, Borosil Industries, LnTECC, Haldirams, KEC, KEI Industries and many more.

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How to Apply for SuperProcure off Campus 2024?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.


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