SuperProcure Off Campus Hiring Work From Home Job |Apply Now!

SuperProcure off Campus Recruitment work from home Job Opportunity for the post of Customer Support trainee. A student from various disciplines can apply for SuperProcure recruitment drive 2024. Interested and eligible candidates can read more details below 

SuperProcure off Campus 2024:

SuperProcure career Responsibilities:

Client Support:

• Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.

• Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.

• Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.

• Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.

2. Customer Success – Adoption Enhancement:

• Monitor user adoption and clients KPI adherence across the platform.

• Proactively engage users through review meetings to drive product adoption & driver value.

• Continuously strive to enhance the client experience by identifying opportunities for process improvements.

• Implement strategies for enhancing user engagement and satisfaction.

• Foster a positive user experience by providing timely and effective support.

3. User Account Configuration:

• Configure user accounts in the system based on individual requirements.

• Ensure accurate and seamless onboarding processes for new users.

• Collaborate with cross-functional teams to address user configuration needs.

4. Training and Onboarding:

• Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding.

• Conduct comprehensive user training sessions via phone calls and emails.

• Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.

• Respond promptly to user inquiries, providing clear and concise guidance.

5. Monitoring and Reporting:

• Monitor user adoption levels and identify areas for improvement.

• Generate reports on user engagement, identifying gaps and proposing solutions.

• Collaborate with internal teams to implement strategies for improving user adoption.

• Maintain accurate and detailed records of client interactions and inquiries

6. Product and Customer Growth:

• Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements.

• Stay updated on product updates, industry trends, and best practices to provide informed assistance and support to clients.

• Foster good relations with customers to maintain product ratings and referral for new clients.

• Identify growth opportunities for further digitalisation at existing clients.

SuperProcure off Campus Eligibility Criteria:

• Bachelor’s degree in engineering, business administration, logistics, supply chain management, or a related field preferred.

Preferred skill:

• Good in Excel and / or Presentation.

• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.

• Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.

• Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.

• Willingness to work flexible hours as needed to support client business needs.

• Take ownership of work assigned and persistence to closure.

• Quick learner and internal drive for continuous improvement.

• Experience or interest in software or technology-related customer support.

• Exceptional interpersonal skills and the ability to empathize with clients’ needs and concerns.

• Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively.

• Knowledge of best practices in user training and adoption strategies.

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About SuperProcure :

SuperProcure is a fast-growing SAAS company that provides logistics and supply chain management digitization solutions to manufacturing companies. We have over 50+ satisfied enterprise clients with 100% retention rate. Our ever-expanding client base includes large companies like Tata Consumer, Godrej Agrovet, Pepsico, Borosil Industries, LnTECC, Haldirams, KEC, KEI Industries and many more.