Xactly Recruitment drive 2023: Xactly is hiring Customer Support Analyst through off campus Placement for Bangalore. A student from various disciplines can apply for the Xactly off campus drive 2023. Interested and eligible candidates can read more details below. Details are given below:
About Xactly:
The Xactly Intelligent Revenue Platform marries artificial intelligence and 16 years of proprietary data in easy-to-use applications. Sentiment, process and trend analysis come together to form accurate machine forecasts. Quick identification and implementation of revenue plan, quota and territory improvements is easy. And, rapid calculation of even the most complex compensation plans keeps sales reps motivated and on track.
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Xactly Recruitment 2023:
| Company Name | Xactly |
| Post Name | Customer Support Analyst |
| Salary | up to ₹6.4 LPA* |
| Experience | 2-5 yrs |
| Job Location | Bangalore |
| Last date to apply | Apply ASAP |
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Always read details carefully before applying.
Xactly Job Responsibilities:
- Casework providing application support for all Xactly products
- Understand, replicate, validate, and resolve customer service requests from customers and partners (English)
- Document and track case history, case status and solutions
- Communicate with customers regularly via phone, emails and online support tools about case status and solutions
- Support testing of new product releases and patches
- Submit escalations to the next level of support, operations or Engineering
- Effectively communicate and document design, reliability, and maintenance problems to Engineering, Product Management, Technical Operations or Professional Services via formal escalation process
- Contribute solutions to the Xactly Knowledge Base and other publications
Xactly Eligibility Criteria:
- Bachelor’s degree
- 2 to 5 years of experience working directly with customers in a Customer Service related role (e.g. Retail).
Preferred skill:
- Knowledge and hands on experience on SQL
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Experience providing application support to business users (e.g., sales operations, sales, finance, HR, payroll, management) a big plus!
- Must be open to work in US/UK Shift timings.
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How to Apply for Xactly Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
What is the role of a Customer Support Analyst at Xactly?
A Customer Support Analyst at Xactly is responsible for providing application support for all Xactly products. They need to understand, replicate, validate, and resolve customer service requests, communicate with customers, and document case history and solutions.
What is the salary range for the Customer Support Analyst position?
The salary for this position can go up to ₹6.4 LPA (Lakhs Per Annum), as mentioned in the job description.
What is the experience requirement for this role?
Xactly is looking for candidates with 2 to 5 years of experience working directly with customers in a Customer Service-related role, such as Retail.
Are there any specific educational qualifications required for this position?
The job description mentions that candidates should have a Bachelor's degree, but it doesn't specify any particular field of study.
What are the key responsibilities of a Customer Support Analyst at Xactly?
The key responsibilities include providing application support, understanding and resolving customer service requests, documenting case history, communicating with customers, supporting testing of new product releases, and more.
Are there any technical skills required for this role?
Yes, candidates are expected to have knowledge and hands-on experience with SQL. Strong analytical and problem-solving skills are also important.
