Kyndryl Recruitment for the post of Customer Service Representative. A student from various disciplines can apply for the Kyndryl off-campus drive 2023. Interested and eligible candidates can read more details below.
About Kyndryl:
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.
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Kyndryl Recruitment 2023:
| Company Name | Kyndryl |
| Post Name | Customer Service Representative |
| Salary | up to ₹8.6 LPA* |
| Experience | 0-2 yr |
| Batch | 2023/22/21/20/19/18 |
| Job Location | Bangalore(Work From Home) |
| Last date to apply | ASAP |
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Kyndryl Recruitment Job Description:
Kyndryl Recruitment is hiring candidates for the post of Customer Service Representative.
Kyndryl Recruitment Job Responsibilities:
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Kyndryl Recruitment Eligibility Criteria:
- Bachelor’s degree in any stream.
- Candidate should have minimum 0-2years of experience.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
Kyndryl Recruitment Preferred skill:
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
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How to Apply for Kyndryl Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
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What is the job role of a Customer Service Representative at Kyndryl?
The Customer Service Representative advises and guides clients on using products, offerings, and services, resolves problems, and responds to client requirements.
What are the eligibility criteria for Kyndryl Recruitment?
The candidate should have a bachelor's degree in any stream and a minimum of 0-2 years of experience.
Are freshers considered for the Customer Service Representative role at Kyndryl?
Yes, freshers are also considered for the role.
What is the work location for the Customer Service Representative role at Kyndryl?
The job location is Gurgaon, but it's a hybrid model so you can work from home as well as work from office
What are the main responsibilities of a Customer Service Representative at Kyndryl?
The responsibilities include advising clients, performing problem determination, resolving issues, answering questions, identifying problems, advising on resolutions, and ensuring client satisfaction.
What are the preferred skills for Kyndryl Recruitment?
The preferred skills include multitasking, time management, problem-solving, hardware knowledge, familiarity with email clients, questioning skills, process improvement, and customer empathy.
What is the salary range for the Customer Service Representative role at Kyndryl?
The expected salary for the Customer Service Representative role at Kyndryl is up to ₹8.6 LPA (as per Glassdoor).
Kyndryl Recruitment 2023 – Frequently Asked Questions
What is the Kyndryl selection process?
The selection process will be based on a Written test followed by the Technical and Hr interviews.
What is the Kyndryl Salary for freshers?
The average salary up to 8 LPA based on the reports of Glassdoor and Ambition Box.
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