NCR Recruitment for the post of Customer Care Rep. A student from various disciplines can apply for the NCR off-campus drive 2023. Interested and eligible candidates can read more details below.

NCR Recruitment 2023:

NCR Recruitment  Job Description:

NCR Recruitment is hiring candidates for the post of Customer Care Rep.

NCR Recruitment  Job Responsibilities:

• At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.
• Accepts and routes calls (high call volume)
• Gathers problem information and records data in desktop tools
• Monitors incident status and escalates cases that are not resolved in a specific timeframe
• Schedule customer installation activity
• Responsible for ensuring the customer’s entitlement of services
• Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
• Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
• 24*7 rotational shift ( Night shifts ).

NCR Recruitment Eligibility Criteria:

• High School/Diploma/Graduate or Equivalent.

• 0-1 years of related experience.

• Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Recruitment Preferred skill:

• Problem routing, tracking and escalation procedures
• Advanced problem solving and troubleshooting skills
• Data entry software applications and related desktop tools
• Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
• Possess strong customer service skills and be able to work in a dynamic team environment.

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NCR Recruitment 2023 – Frequently Asked Questions

What is the NCR selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the NCR Salary for freshers?

The average salary up to 5 LPA based on the reports of Glassdoor and Ambition Box.