Autodesk has announced a job notification for the post of Technical Support Specialist. A student from various disciplines can apply for Autodesk Recruitment 2022. Interested and eligible candidates can read more details below 

Autodesk Recruitment 2022:

Company Name Autodesk
Post Name Technical Support Specialist
Salary up to ₹8 LPA*
Experience 0-2 yr
Job Location Bengaluru
Batch 2022/21/20/19/18/17

Job Description:

Autodesk is hiring candidates for the post of Technical Support Specialist.

Job Responsibilities:

  • Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels

  • Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc

  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system

  • Priority handling and escalation of critical issues and monitoring of service level compliance

  • Document support interactions in a company-wide case management system

  • Escalate customer issues to internal teams as required

  • Actively manage the personal backlog of support requests

  • Manage customer expectations by providing timely updates on the progress

Eligibility Criteria:

  • Bachelor’s degree or equivalent in Civil or Architecture

Preferred skill:

  • Working experience on BIM 360, BIM docs etc. and Revit in a production environment

  • Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed

  • Demonstrable strong customer service, troubleshooting, and analytical skills

  • Exceptional team player skills

  • Ability to work in flexible working hours/Shifts. Current shift will be AMER EST.

  • Strong customer service, troubleshooting, and analytical skills

  • Strong written and verbal English communication skills. Additional language skills are advantageous

  • You build strong customer relationships and gain insights into their needs

  • You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations

  • Proven ability to be flexible and learn quickly in a fast environment

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About Autodesk:

Autodesk is a leading global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. 

How to Apply for Autodesk Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

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