Autodesk has announced a job notification for the post of Technical Support Specialist. A student from various disciplines can apply for Autodesk Recruitment 2022. Interested and eligible candidates can read more details below
Autodesk Recruitment 2022:
|Post Name||Technical Support Specialist|
|Salary||up to ₹8 LPA*|
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Autodesk is hiring candidates for the post of Technical Support Specialist.
Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Priority handling and escalation of critical issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Escalate customer issues to internal teams as required
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress
Bachelor’s degree or equivalent in Civil or Architecture
Working experience on BIM 360, BIM docs etc. and Revit in a production environment
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
Demonstrable strong customer service, troubleshooting, and analytical skills
Exceptional team player skills
Ability to work in flexible working hours/Shifts. Current shift will be AMER EST.
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal English communication skills. Additional language skills are advantageous
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment
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Autodesk is a leading global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
How to Apply for Autodesk Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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